Respond to customer queries via phone and emails in a timely and accurate manner;
Identify customer needs and help them use specific features;
Update internal databases with information about technical issues and discussions with customers;
Follow up with customers to ensure their technical issues are resolved;
Contribute to continuously improving supplier support processes, identifying opportunities for efficiency and effectiveness;
Efficiently troubleshoot and resolve a wide range of supplier inquiries and issues, including order processing, payment processing, and inventory management;
Maintain clear and effective communication with suppliers, providing timely updates and solutions to their concerns.

Requirements

Fluent Polish (native/near-native) in speech and in writing and proficient English in speech and in writing;
Experience in customer support or a related field;
Strong multi-tasking abilities;
Strong attention to detail and accuracy;
Ability to work independently and as part of a team;
Excellent communication and problem-solving skills;
Proactive and results-oriented mindset;
Startup (all-hands-on-deck) approach;
Open mind and ability to quickly adapt;
Understanding of cars and their parts would be an advantage.

Benefits

Learning budget for your personal and professional growth;
Private health insurance;
Employee stock option plan;
Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”;
Flexible working hours & remote work opportunities;
Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks;
Ovoko covers the cost of a monthly public transport ticket for all our employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong multi-tasking abilitiesstrong attention to detailexcellent communication skillsproblem-solving skillsproactive mindsetresults-oriented mindsetability to work independentlyability to work as part of a teamopen mindability to quickly adapt