Ovoko \ RRR.LT

Manager

• Own the Customer Experience Documentation Ecosystem: Author, edit, and audit our external Help Center(s) to drive customer self-service, while designing comprehensive internal Standard Operating Procedures (SOPs) that define our departmental workflows.
• Empower the Frontline: Create and optimize a library of communication templates and macros, ensuring specialists have the tools to deliver technically accurate and brand-consistent responses.
• Maintain Content Integrity: Establish a rigorous governance model, performing regular audits to ensure all internal and external documentation remains current within a fast-paced product environment.
• Drive Data-Informed Improvements: Together with the Quality Assurance Manager, analyze QA trends to identify recurring knowledge gaps and proactively translate those insights into updated documentation or targeted training modules.
• Ensure Training Continuity: Serve as the primary backup for the Knowledge & Enablement Manager, stepping in to facilitate onboarding and product training sessions to ensure our educational pipeline never pauses.
• Bridge the Gap for Product Readiness: Act as a liaison for change management, translating complex new product features into actionable internal guides that prepare the CX team for every release.
• Hybrid Process Design: Develop content and workflows with a dual-focus approach—ensuring they are user-friendly for team members while maintaining the structural integrity (machine-readability) required for AI agents to parse, interpret, and act upon them.

Documentation & Workflow Manager

Account Manager

• Oversee current automotive part Suppliers for Ovoko.
• Build lasting relationships with Partners.
• Ensure the quality of posted offers and Client education.
• Implement individual targets.
• Adapt appropriate IT tools to fully activate Supplier’s potential.
• Implement new solutions, expanding the available product range for the Client.
• Conduct training and presentations on how to use Ovoko environment.
• Analyze fresh stock and sales figures from our Partners in your assigned area.
• Collaborate with other department to ensure proper service quality.

Financial Planning and Analysis

• Own and continuously improve the Company’s financial control framework.
• Define and track key control and performance indicators.
• Support cash flow planning through improved accuracy and predictability.
• Proactively identify financial risks and inefficiencies.
• Partner with FP&A, product, operations and sales teams to improve financial transparency.

Finance Controlling Lead

Claims Specialist

• Communicate directly with shipping providers to resolve delivery issues.
• Generating shipping labels.
• Handling returns and delivery issues, including courier pickups and creating shipping labels.
• Handle claims from start to finish, ensuring fair and timely resolution for both customers and the business.
• Collaborate closely with cross-functional teams to ensure smooth logistics operations.
• Develop a deep understanding of relevant processes and workflows.
• Updating the system with relevant information and steps taken while resolving logistics & claims cases.
• Take ownership of cases and drive them to resolution.
• Analyze trends and root causes of logistics and claims to identify areas for process improvements.
• Contribute to the development and implementation of new processes to improve logistics operations efficiency.

Logistics & Claims Specialist

Customer Support

• Respond to customer queries via phone and emails in a timely and accurate manner;
• Identify customer needs and help them use specific features;
• Update internal databases with information about technical issues and discussions with customers;
• Follow up with customers to ensure their technical issues are resolved;
• Contribute to continuously improving supplier support processes, identifying opportunities for efficiency and effectiveness;
• Efficiently troubleshoot and resolve a wide range of supplier inquiries and issues, including order processing, payment processing, and inventory management;
• Maintain clear and effective communication with suppliers, providing timely updates and solutions to their concerns.

Customer Support Specialist, Polish Speaker

Backend Engineer

• Be responsible for writing clean, tested and well documented code that delivers value to our customers
• Follow established patterns and approaches within existing code base
• Implement new features and functionalities needed for the company
• Collaborate with team members to complete shared goals and deliver quality code-based solutions
• Troubleshoot, test, and maintain our core application and databases.

PHP Developer – Mid/Senior

Human Resources

• Architect the Employee Journey - design and automate the end-to-end lifecycle (onboarding, transitions, offboarding) to ensure every touchpoint feels like Ovoko;
• Own our HRIS (HiBob), ensuring it isn't just a database but a source of truth while leveraging automation;
• Lead payroll coordination with external providers and ensure 100% compliance with local employment laws;
• Transform raw people data into actionable insights, helping leadership make informed talent decisions;
• Lead HR operations initiatives, from implementing benefits to navigating complex legal challenges in new markets;
• Maintain the highest standards of data privacy and confidentiality.

Senior HR Operations Specialist

Product Manager

• Own the roadmap: You will fully own the outcomes of the product(s) that you and your team are working on. We’ll agree on how the success looks like and it will be totally up to you to figure out how to make that happen.
• Lead discovery: You will spend a significant amount of time with users digging into their pain points, testing new ideas, features and combing through our data to identify both long-term and short-term opportunities.
• Translate insights into initiatives: Turn user and data findings into clear business cases, scopes, and requirements.
• Execute: Work hands-on with engineers, designers, support, and Account Managers to deliver high-quality features on time.
• Measure impact: Define and track KPIs like product adoption, system performance for already existing features, and come up with new metrics to measure net new features that you will roll out.
• Act as the bridge: Align internal teams (Engineering, Sales, Support, Sales, Account Management, Data and the Design).
• Champion the user: Advocate for solutions that create a satisfying user experience for our users, and help them solve their problems in an effective and efficient way.

Product Manager, Search

Frontend Engineer

• Continuously collaborate with back-end developers and UX/UI designers to improve usability of our applications
• Promote high-impact tech initiatives and work on improving our web applications based on business needs
• Define best-in-class front-end engineering standards and practices, by staying on top of emerging technologies.