Overture Home Care LLC

Customer Support

• Answer incoming calls and provide exceptional customer service to clients, families, caregivers, and community partners.
• Serve as the first point of contact for operational questions and concerns.
• Resolve routine issues independently whenever possible.
• Assist with caregiver scheduling, staffing open shifts, and schedule adjustments.
• Coordinate communication between clients, families, caregivers, and office staff.
• Maintain accurate documentation and communication records.
• Support case management, recruiting, payroll, and leadership teams with administrative projects and daily operational tasks.
• Handle urgent scheduling situations and service disruptions with professionalism and urgency.
• Ensure compliance with HIPAA, company policies, and documentation standards.
• Ad Hoc projects as assigned.

Admin Support Specialist