Overstory

Enterprise Customer Success Manager

Overstory

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor.
  • Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization.
  • Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season.
  • Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization.
  • Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves.
  • Identify and execute on expansion opportunities - including upsells and new product adoption - to grow the strategic value of each account.

Requirements

  • You have worked with California-based utilities.
  • You have a demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks.
  • You have experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption.
  • You have 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish.
  • Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.
Benefits
  • To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis.
  • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around.
  • Other benefits like a remote working budget, an educational budget and time to develop new skills.
  • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect.
  • Equity and a competitive salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementproject managementcustomer successprogram rolloutoperational improvementsupsellingproduct adoptionstakeholder managementworkflow adoptionaccount management
Soft Skills
relationship buildingcommunicationadvisory skillsorganizational skillsleadershipcollaborationproblem-solvingstrategic thinkinginfluencingnegotiation