Legal Operations Trainer – LATAM
Ovation Law Firm
full-time
Posted on:
Location Type: Remote
Location: Nicaragua
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Salary
💰 $9 - $10 per hour
About the role
- Own onboarding and training for all Pre-Litigation department roles.
- Design, develop, and deliver structured onboarding and continuous training programs.
- Train team members on case workflows and legal timelines, documentation standards, and client communication best practices.
- Identify knowledge gaps, quality issues, and performance trends; implement targeted training and coaching solutions.
- Partner with leadership, attorneys, and operations teams to ensure training aligns with legal, compliance, and business requirements.
- Track and report on training completion, readiness, and effectiveness.
- Ensure team proficiency in the firm’s CRM and case management systems.
- Create, update, and maintain training materials, standard operating procedures (SOPs), process documentation, and reference guides.
- Conduct coaching sessions, role-playing exercises, and quality reviews to improve consistency and performance.
- Support continuous improvement initiatives and promote best practices across the Case Management department.
Requirements
- Strong English communication skills (C1 level), both verbal and written.
- Minimum 3 years of professional training, coaching, or teaching experience, preferably in a corporate or operational environment.
- Experience designing structured training programs and onboarding workflows.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong attention to detail with the ability to manage multiple priorities.
- Hands-on experience creating and managing training content within an LMS.
Benefits
- 6 paid time-off (PTO) days per year
- 100% remote work environment
- Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
- Long-term growth and stability in a high-impact operational role.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training program designonboarding workflowscase workflowsdocumentation standardsclient communicationtraining content managementLMS proficiency
Soft skills
strong communication skillsattention to detailability to manage multiple priorities