Legal Case Manager – Lemon Law
Ovation Law Firm
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇮 Nicaragua
Visit company websiteSalary
💰 $6 - $10 per hour
Job Level
JuniorMid-Level
About the role
- Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
- Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
- Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
- Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
- Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
- Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
- Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.
Requirements
- Strong English communication skills (C1 level), both verbal and written.
- Must be bilingual — fluent in both English and Spanish.
- At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities.
- Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company.
- Previous experience specifically in Lemon Law or related legal case management is a huge plus.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Experience with Hubspot and/or Filevine is a huge plus.
- Excellent attention to detail and ability to handle multiple priorities simultaneously.
- Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
- Legal industry experience is preferred but not mandatory.
- Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher.
- Additionally, an internet speed of at least 10 Mbps is required.
- Amenable to work during U.S. business hours.
Benefits
- Paid time off
- Performance-based bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementlegal document preparationcustomer serviceLemon LawMicrosoft OfficeHubspotFilevineattention to detailproblem-solvingbilingual
Soft skills
communicationlisteningempathyorganizationindependencetime managementclient satisfactiontrust buildingmultitaskingprofessionalism