Participant Services Manager
A.E. Perkins
Manager, Coding
Ovation Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the point of contact for assigned clients, coders, and other stakeholders.
- Manage both on and offshore coding resources, including payroll and task assignment.
- Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.
- Assist in developing and growing coding services, including recruiting and hiring staff.
- Perform or oversee coding, quality reviews, and other middle revenue cycle services.
- Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.
- Prepare and provide weekly reports to appropriate internal and external stakeholders.
- Prepare business status reports and present them to clients.
- Ensure proper alignment of coding staff based on project scope and goals.
- Mentor and train internal coding staff.
- Create, maintain, and enforce standard operating procedures for the department.
Requirements
- Excellent working knowledge of coding and complete revenue cycle management services.
- Strong professional verbal and written communication skills.
- Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.
- Strong managerial, leadership, and interpersonal skills.
- Excellent organizational skills.
- A team player, always willing to contribute to the organization.
- Use of Microsoft and Windows products.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
codingrevenue cycle managementquality reviewsprocess improvementsoperational changes
Soft skills
verbal communicationwritten communicationcritical thinkingmanagerial skillsleadership skillsinterpersonal skillsorganizational skillsteam player
