Outsourcey

Social Media, Bookings Coordinator – Hospitality

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Schedule and publish content across key hospitality platforms (Instagram, Facebook, TikTok, Google Business, etc.)
  • Repurpose venue photos, event content, testimonials, and promotions into engaging short-form posts, stories, and reels
  • Execute the content calendar aligned with seasonal campaigns, events, menu launches, and promotions
  • Monitor platform analytics and provide weekly summaries on engagement, bookings, and promotional performance
  • Monitor comments and direct messages daily across all platforms
  • Respond to guest enquiries in line with brand tone of voice (warm, service-oriented, and sales-aware)
  • Escalate function enquiries, large bookings, and event leads to the Events or Sales Manager
  • Maintain response time SLAs (e.g., under 24 hours or faster for booking enquiries)
  • Monitor shared inboxes (events, reservations, general enquiries)
  • Respond to inbound booking and event enquiries using approved templates and pricing guides
  • Qualify function and group booking enquiries based on defined criteria (guest numbers, budget, event type, date availability)
  • Update CRM with enquiry details, booking status, and conversation notes

Requirements

  • 2.5+ years’ experience in social media management (execution-focused), ideally within hospitality, events, or retail
  • Experience responding to booking and event enquiries in a fast-paced service environment
  • Strong written communication skills with a warm, customer-focused tone
  • Familiarity with CRM systems (HubSpot, GoHighLevel, Zoho or similar booking/event CRM platforms)
  • Experience with social scheduling tools (Buffer, Later, Meta Business Suite, etc.)
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementcontent schedulinganalytics monitoringCRM managementevent bookingcustomer service
Soft Skills
written communicationcustomer-focusedwarm toneservice-orientedsales-aware