Outsourcey

IT Support – Level 1

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERP

About the role

  • Monitor support channels (email, Salesforce, internal systems) for incoming issues
  • Respond to and resolve IT support requests in a timely manner
  • Troubleshoot issues remotely (POS systems, user access, basic network issues)
  • Escalate complex issues to senior IT or external providers when required
  • Provide support for retail stores experiencing system or POS issues
  • Assist with troubleshooting hardware and software issues
  • Ensure minimal disruption to store operations
  • Maintain and support the company’s ERP system (e.g., Pronto or equivalent)
  • Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records
  • Ensure system data remains accurate and usable for reporting and operations
  • Monitor Salesforce and other platforms for support tickets or alerts
  • Track issues through to resolution
  • Maintain clear records of problems and fixes
  • Assist with user account setup and access management
  • Support internal systems and applications
  • Perform routine system checks and basic maintenance tasks.

Requirements

  • Experience in IT support or helpdesk environments
  • Strong troubleshooting skills (remote support essential)
  • Familiarity with POS systems and retail environments (preferred)
  • Experience with ERP systems (e.g., Pronto) highly regarded
  • Understanding of Salesforce or ticketing systems (preferred)
  • Basic networking knowledge (Wi-Fi, devices, connectivity)
  • Strong communication skills (written and verbal)
  • Ability to work independently and prioritise tasks.
  • Must be available to work onsite
  • Availability for weekend coverage (Saturday–Monday preferred)
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingremote supportPOS systemsERP systemsSalesforcenetworkingdata maintenanceuser account setupsystem checksbasic maintenance
Soft Skills
strong communicationindependent worktask prioritization