Outsourcey

Client Services Enablement Manager – Digital Marketing Industry Experience

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Training Transition & Centralization
  • Shadow Client Services, Onboarding, and Creative leaders to document current training processes
  • Extract best practices and institutional knowledge from existing Training Hub documentation and organize them into a structured training curriculum
  • Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum
  • Transition training ownership into the Support Center
  • Standardize 30-60-90 day ramp plans
  • Train on Salesforce hygiene, TaskRay workflows, reporting QA, onboarding & creative processes, and documentation standards
  • Build certification checkpoints before live client exposure
  • Improve documentation accuracy and reduce execution error rates
  • Partner with Biz Ops to ensure TaskRay workflows and task templates reflect current training standards and support accurate task-level tracking
  • Partner with the Director of Support on ramp speed and workforce planning goals
  • Partner with Support Managers on quality trends and skill gap identification
  • Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards
  • Partner with the L&D Manager to align curriculum to Digible University standards
  • Contribute to structured career progression pathways

Requirements

  • 5+ years of experience in Client Services, Account Management, or Agency Operations
  • 2+ years of training, mentoring, or team leadership experience
  • Strong Salesforce and workflow management experience
  • Deep understanding of reporting QA and documentation standards
  • Exceptional written and verbal English communication skills
  • Strong process orientation and attention to detail
  • Experience building or formalizing training programs preferred
  • Agency experience strongly preferred
Benefits
  • Paid for 5 days while working only 4 days a week
  • Career growth and learning opportunities
  • Additional perks from the client
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceTaskRayreporting QAdocumentation standardstraining program developmentprocess standardizationtraining curriculum designSOP maintenancequality trend analysisskill gap identification
Soft Skills
communicationattention to detailprocess orientationmentoringteam leadershipcollaborationorganizational skillsproblem-solvingadaptabilityproactive approach