Outsourcey

IT Support, Level 2

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudDNSFirewallsLinuxOracleTCP/IPVMware

About the role

  • Provide advanced technical support for internal systems, infrastructure, and end users
  • Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support
  • Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security
  • Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs)
  • Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring)
  • Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization
  • Provide support for Windows Server environments, Active Directory, group policies, and domain services
  • Manage user accounts, permissions, and access controls across systems
  • Monitor system health, alerts, logs, and performance metrics; take corrective action when needed
  • Support backup and recovery operations (cloud or on-prem) and verify successful restores
  • Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP)
  • Document technical issues, resolutions, procedures, and knowledge base articles
  • Provide end-user support for desktops, laptops, peripherals, and business applications
  • Collaborate with IT peers, engineers, and cross-functional teams to deliver results.

Requirements

  • Min 2.5 Years of Proven IT support experience, technical operations roles
  • Strong experience with Linux server administration (Ubuntu, CentOS, or similar)
  • Hands-on experience with Oracle Cloud Infrastructure (OCI) administration
  • Familiarity with VMware virtualization, including ESXi and vCenter
  • Solid understanding of networking concepts (TCP/IP, DNS, routing, VPN, firewalls)
  • Experience supporting Windows Server, Active Directory, and domain services
  • Aptitude for AI tools and automation platforms; comfort learning new AI technologies
  • Strong troubleshooting and analytical skills
  • Excellent verbal and written communication
  • Ability to document processes and maintain technical knowledge base
  • Comfortable working both independently and as part of a collaborative team.
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux server administrationOracle Cloud Infrastructure (OCI)VMwareWindows ServerActive Directorynetwork troubleshootingbackup and recovery operationscloud administrationperformance monitoringtroubleshooting
Soft Skills
strong troubleshooting skillsanalytical skillsverbal communicationwritten communicationdocumentation skillscollaborative team workindependent work