Outsourcey

Customer Support – Non-Voice

Outsourcey

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Respond to customer inquiries via email, chat, and social media promptly and professionally.
  • Troubleshoot customer issues and provide accurate solutions or escalate when necessary.
  • Maintain detailed records of customer interactions in CRM systems.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Ensure customer satisfaction by following up on unresolved cases.
  • Monitor trends in customer feedback and suggest improvements to processes or products.
  • Adhere to company policies, procedures, and quality standards.
  • Assist in creating FAQs, knowledge base articles, and internal documentation.

Requirements

  • Minimum 3 years of experience in non-voice customer support or related roles.
  • Strong written communication skills with excellent grammar and clarity.
  • Proficient in CRM software, ticketing systems, and Microsoft Office or Google Workspace.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills to resolve customer issues efficiently.
  • Patience, empathy, and a customer-centric mindset.
  • Attention to detail and accuracy in documentation.
  • Ability to work independently and collaborate within a team.
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvinganalytical skillsdocumentationmultitaskingtime management
Soft Skills
written communicationpatienceempathycustomer-centric mindsetattention to detailcollaboration