Outsight

Senior Customer Delivery Manager

Outsight

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Job Level

Senior

Tech Stack

PMP

About the role

  • Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope.
  • Steer financial aspects of the project. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations when to trigger invoice payments and purchase orders.
  • Depending on the deal's size. Manage several engagements concurrently, potentially between 2 to 5 customers.
  • Facilitate standard project management methodology for all implementations, including, but not limited to:
  • Leading kick-off calls - remote (sometimes on site) sessions providing overview of the implementation project.
  • Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.
  • Support technical teams to analyze and resolve technical issues that arise during implementation.
  • Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.
  • Training – remote (sometimes on site) training sessions tailored to the end user.
  • Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.
  • Interface with internal product, engineering, sales engineers, field technical engineering resources to coordinate projects and communicate customer impact.
  • Contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.
  • Support generating new sales opportunities: Identify stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team.
  • Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.

Requirements

  • Master’s degree (Engineering or Business).
  • 5 to 7+ years of experience. Ideally, including 2+ years with practical experience in a Technical role - Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering.
  • 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment, involving IT Hardware and/or SaaS deployments.
  • 3-5+ years of Project management with multi disciplinary teams.
  • Project management certification such as PMP, Prince2 - Good to have but not mandatory.
  • Able to handle multiple projects at once, with varying stages of implementation, must be highly organized with a strong sense of urgency to meet deadlines.
  • Comfortable with ambiguity and ability to work with minimal support.
  • Ability to work autonomously as well as in a team setting, leading large groups of people using indirect authority to meet critical goals.
Benefits
  • Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce.
  • Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws.
  • Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical solutionscustomer implementationsrevenue recognitionfinancial monitoringtechnical issue resolutiontrainingsales supportB2B SaaSIT Hardware
Soft Skills
organizational skillscommunicationleadershipability to work autonomouslyability to handle ambiguitysense of urgencystakeholder engagementteam collaborationcustomer advocacyproblem-solving
Certifications
Master’s degreePMPPrince2