Outsight

Field Engineer

• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested
• Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).

Field Application Engineer

Manager

• Drive multiphase software and hardware customer implementations effectively.
• Steer financial aspects of software and hardware implementation projects.
• Manage several customer engagements concurrently (2 to 5 customers).
• Manage sub-contractors responsible for hardware, electrical and other wiring Installations.
• Present technical solutions effectively to diverse stakeholder groups.
• Support technical teams to analyze and resolve technical issues during implementation.
• Conduct weekly status meetings with customers to review progress.
• Ensure the implementation is a success before transitioning to customer success team.
• Identify stakeholders in the existing customer portfolio to support new sales opportunities.

Field Application Engineer

Senior Customer Delivery Manager