Outsight

Application Engineer

• Serve as the primary technical contact for deploying our IT solutions in public spaces and smart infrastructures
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).

Field Application Engineer

• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services.
• Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.
• Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and document Feature Requests (tagged as sales or delivery blockers).

DevOps Engineer

• Monitor and Analyze: Actively monitor security alerts via SIEM (Security Information and Event Management), IDS/IPS, and EDR solutions.
• Triage and Response: Serve as a primary handler for security incidents. Investigate indicators of compromise (IOCs), contain threats, and lead remediation efforts.
• Forensics: Perform root cause analysis on security breaches or near-misses to prevent recurrence.
• Build Security infrastructure: define architecture & select tools
• Tool Maintenance: Manage, configure, and upgrade security tools such as Firewalls (NGFW), Endpoint Protection, Vulnerability Scanners, and DLP (Data Loss Prevention) systems.
• Vulnerability Management: Conduct regular vulnerability scanning, analyze results, and coordinate patching schedules with Operation and engineering teams.
• Access Control: Oversee IAM (Identity and Access Management) policies, ensuring the principle of least privilege is enforced across cloud and on-premise environments.
• Scripting: Write scripts (Python, Bash) to automate repetitive security tasks, data gathering, and incident response actions (SOAR).
• Integration: Ensure seamless integration of security tools into the CI/CD pipeline (DevSecOps) to support our engineering teams. Participate to software supply-chain audit and monitoring.
• Documentation: Maintain up-to-date documentation of security architecture, incident response plans, and playbooks.
• Audit Support: Assist in gathering evidence for compliance audits (SOC2, ISO 27001, Tisax, etc.).
• Metrics: Generate reports on security KPIs (e.g., Mean Time to Detect, Mean Time to Remediate) for management review and customer reports