Outsight

Senior Customer Delivery Manager

Outsight

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Senior

About the role

  • Build and maintain strong relationships with key stakeholders at client organizations.
  • Manage expectations to ensure partnership success.
  • Design and manage end-to-end service delivery plans, including timelines, budgets, and resource allocation.
  • Track service delivery progress against the plan.
  • Proactively identify and mitigate a minimum of 2 potential risks per quarter.
  • Provide regular, transparent performance updates to the client and internal stakeholders.
  • Communicate 100% of service plan changes or emergent issues in real-time.

Requirements

  • Bachelor’s or Master’s degree (Engineering or Business).
  • 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment.
  • 3+ years managing project teams.
  • Proven ability to meet 95% of service delivery metrics and SLAs.
  • Demonstrated success in resolving high-stakes client escalations.
Benefits
  • Competitive salary and 100% healthcare coverage
  • 401k Plan with company match
  • Opportunities for professional development and growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliveryproject managementrisk managementbudget managementresource allocationperformance metricsSLA compliance
Soft Skills
relationship managementcommunicationstakeholder managementproblem-solvingexpectation management
Certifications
Bachelor’s degreeMaster’s degree