Outset

Account Executive

• Own the full sales cycle from prospecting and qualification through negotiation and close.
• Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.
• Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.
• Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.
• Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.
• Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.

Enterprise Account Executive

Brand Designer

• Own visual design for marketing campaigns, landing pages, social content, email, and events.
• Be the day-to-day creative partner for the marketing team - turning briefs into polished, on-brand assets fast.
• Maintain and evolve the Outset brand system across all marketing touch points.
• Design pitch decks, sales collateral, and customer-facing materials.
• Collaborate with content and demand gen on creative direction for paid and organic channels.
• Support product launches and feature announcements with marketing creative.
• Contribute to the visual language of new product launches and feature announcements.
• Work with product design for cohesive brand vision across all touch points.

Marketing Operations

• Own the marketing ops tech stack end-to-end, with HubSpot as the foundation - from initial buildout to ongoing optimization
• Design and implement lifecycle marketing infrastructure: lead scoring, nurture flows, segmentation, and lifecycle stage definitions
• Partner closely with RevOps to align on funnel definitions, handoff criteria, attribution models, and reporting
• Build and maintain campaign operations workflows - UTM governance, list management, form strategy, and data hygiene
• Own marketing performance reporting and dashboards, giving the team clear visibility into pipeline contribution, channel performance, and campaign ROI
• GTM Engineering: build lightweight automations and integrations that connect marketing tools, enrich data, and eliminate manual work - using tools like Clay, Zapier, n8n, or custom API workflows
• Use AI-powered tooling to scale personalization, automate outreach sequences, and accelerate campaign execution
• Build and maintain data pipelines that keep HubSpot clean and in sync with the rest of the stack (Salesforce, Segment, warehouse, etc.)
• Establish the processes and documentation that will scale with the team as we grow
• Evaluate and manage marketing tools and integrations across the stack

AI Marketing Operations Manager

Security Engineer

• Own, develop, and maintain the company security policy framework, ensuring policies are current, practical, and aligned with compliance requirements (SOC 2, ISO 27001, etc.).
• Develop and maintain security playbooks, incident response procedures, and standard operating procedures across all security domains.
• Own Outset’s internal IT security program—including assessment, administration, and implementation of controls across corporate systems, endpoints, and SaaS tooling.
• Own the customer security questionnaire process: review, respond to, and track all inbound security assessments from prospects and customers.
• Assess and triage reported security vulnerabilities, prioritizing based on risk and directly implementing fixes across production software and infrastructure using hands-on (AI-assisted) coding skills.
• Lead investigations into security alerts and incidents; own the end-to-end response and post-incident review process.
• Design and implement security controls across cloud infrastructure (AWS), corporate systems, and endpoints.
• Conduct internal security reviews and threat modeling for new and existing products and features.
• Partner with engineering to embed secure development practices into CI/CD workflows and the SDLC.
• Manage the penetration testing program—scoping engagements, coordinating external vendors, and driving remediation of findings.
• Build and maintain detection and response pipelines for cloud and application environments; manage SIEM tooling and log analytics.
• Support SOC 2 and other compliance initiatives through technical controls, policy documentation, and audit evidence collection.
• Manage third-party risk assessments and vendor security reviews.

Security Engineering Lead

Frontend Engineer

• Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
• Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
• Build robust and responsive components that seamlessly integrate with backend services and APIs.
• Enhance user experiences through real-time data visualization and interaction.
• Lead frontend projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability.
• Interface directly with users to gather feedback, understand pain points, and continuously improve our product's UI/UX.

Frontend Software Engineer

Operations

• Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
• Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
• Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
• Contribute to product knowledge by building and maintaining help center content and improving internal documentation
• Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
• Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Customer Operations Associate

Content Marketing Manager

• Own the content strategy across the full funnel (awareness, consideration, decision) to support sales-led revenue goals.
• Plan and manage an editorial calendar aligned to product launches, campaigns, sales priorities, and existing content optimization.
• Create content across multiple formats - from short-form video, to tools & templates and interactive demos, to webinars - move beyond traditional blog posts to tell our story and reach our audience.
• Manage existing content agency and plan how to scale content further using people or tools for video and content production, campaigns, and design, etc.
• Analyze the impact of content and prioritize the roadmap based on content that builds our brand, drives traffic, and converts.
• Collaborate with our growth team to ensure content helps us hit pipeline goals through personalized and signal-based campaigns, social campaigns, and ecosystem partner campaigns.
• Manage and prioritize content requests, interview and/or ghostwrite with subject matter experts, and serve as the primary editor across teams.

Product Designer

• Partner with Design, Product and Engineering to define problems, map user journeys, and craft experiences that drive business impact.
• Create wireframes, prototypes, and high-fidelity visuals for new and existing features.
• Conduct user research and usability testing to ensure designs are user-centered and data-informed.
• Collaborate in design critiques and contribute to a consistent, accessible design system.

Backend Engineer

• Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
• Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
• Implement and refine our in-house Large Language Model and real-time interview technology.
• Lead projects from initial conception through production deployment, ensuring scalability and reliability.
• Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.

Backend Software Engineer

Accounts Receivable

• Prepare, review, and issue customer invoices in a timely and accurate manner, following contract terms and internal policies.
• Monitor accounts receivable aging, track overdue balances, and perform follow-ups on past-due accounts.
• Research and resolve billing discrepancies, credits, and adjustments in coordination with finance, sales, and customer success.
• Maintain detailed and organized records of invoices, payments, and billing communications in the finance system/ERP.
• Reconcile billing data to the general ledger and assist with monthly close tasks related to revenue and AR.
• Generate recurring billing and ad hoc billing reports for finance leadership and business partners.
• Support implementation of new customers, pricing updates, and contract changes in the billing system.​
• Assist with internal and external audits by preparing billing and AR schedules and supporting documentation.
• Help improve billing processes, documentation, and controls to increase accuracy and efficiency.

Accounts Receivable Manager

Product Manager

• Own the product lifecycle end-to-end, from shaping vision and strategy to shipping features and measuring outcomes.
• Work directly with Outset’s founders to define priorities, refine our roadmap, and make the tough tradeoffs that matter most.
• Partner with design and engineering to deliver products that delight customers and scale with speed.
• Collaborate with research and design leaders at some of the world’s biggest brands, ensuring our product meets the needs of the most forward-thinking teams.
• Translate customer insights into action, balancing bold bets with quick iterations that move the needle.
• Champion the customer perspective across the company, keeping us anchored on solving the right problems.

• Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
• Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
• Develop account plans and success frameworks that align with customer business objectives.
• Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics, providing visibility into customer health and pipeline.

Account Director

Product Marketing

• Develop and execute go-to-market (GTM) plans for new product launches and feature enhancements.
• Own product messaging, positioning, and competitive differentiation across channels.
• Conduct market research and customer insights work to uncover needs, trends, and growth opportunities.
• Create enablement materials (decks, one-pagers, playbooks) to arm Sales and Customer Success with clear, effective messaging to drive pipeline and customer adoption.
• Partner closely with content to ensure our product marketing and content marketing strategies are aligned–and jump into create content where needed.
• Partner closely with growth to create content and messaging for email drip campaigns throughout the customer lifecycle.
• Ensure customers are a key part of all of our content, and create customer-specific content to support sales.
• Deeply understand the competitive landscape and rigorously train the team on our differentiators + how to competitively sell / inform product decisions to differentiate further.
• Implement modern tools, AI, and workflows for product, ecosystem, campaign, and content marketing, including demos, videos, resources, etc.

Product Marketing Manager

Sales

• Own the full sales cycle for Market Research and Insights teams, from prospecting to close.
• Build and manage a pipeline of opportunities with both net new logos and existing customers.
• Develop strong relationships with Market Research and Insights leaders at enterprise organizations.
• Lead discovery conversations and product demonstrations that connect Outset’s capabilities to customer research workflows.
• Drive complex enterprise sales processes involving multiple stakeholders and decision makers.
• Maintain accurate forecasting and pipeline visibility.
• Partner with Marketing and outbound teams to develop targeted prospecting strategies into research organizations.
• Collaborate closely with Customer Success and Research teams to ensure strong adoption and expansion opportunities post-sale.
• Provide market feedback from research leaders to inform product development and go-to-market strategy.

Enterprise Account Executive

Brand Designer

AI Marketing Operations Manager

Security Engineering Lead

Frontend Software Engineer

Customer Operations Associate

Content Marketing Manager

Product Designer

Backend Software Engineer

Accounts Receivable Manager

Product Manager

Account Director

Product Marketing Manager

Sales Director – Research & Insights

Enterprise Account Executive