Outseer

Application Support Engineer I

Outseer

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Cloud

About the role

  • Act as the primary technical liaison between customers and other departments to resolve application issues
  • Execute application sanity test to ensure application health
  • Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization, including availability to perform on-call (after hours) shifts
  • Partner with other technical teams to perform application patches and upgrades
  • Develop, document, mentor, and train others in support procedures for application-related triage and problem solving
  • Resolve highly complex technical issues associated with patch and upgrade deployments
  • Lead support case resolution efforts for prescribed customer cases
  • Extensively research and document customer software and technical issues
  • Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues
  • Provide implementation assistance as a SME to Professional Services and Cloud Operations
  • Guide Support Analysts in researching, resolving and documenting customer server issues.

Requirements

  • BA/BS degree in CS or technical degrees; equivalent work experience will also be considered
  • 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications
  • Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration
  • Excellent verbal and written communication skills
  • Proven problem solver who loves tackling difficult challenges and quickly arrives at the best solution.
Benefits
  • Equal employment opportunity
  • Work environment free of discrimination and harassment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application troubleshootingapplication testingtechnical supportpatch managementupgrade deploymentproblem solvingdocumentationserver administrationrelational databasesnetworking
Soft Skills
communicationmentoringcollaborationleadershipresearchcustomer serviceproblem solving