Outseer

Database Administrator

• Monitor, manage, tune relational databases and infrastructure
• Ensure optimal database performance by monitoring server metrics, network & disk I/O
• Identify performance bottlenecks and optimize queries using Microsoft Query Store
• Work within a high-performing engineering team in a SAFe/agile framework
• Lead database projects and guide database design
• Ensure compliance with database policies, procedures, and standards
• Prepare and implement disaster recovery procedures
• Troubleshoot and resolve database issues
• Create and maintain database documentation
• Provide 24x7 support for critical production issues

Senior Database Administrator

Full-stack Engineer

• Designing, developing, testing, and maintaining high-quality software applications that meet business needs and align with industry best practices.
• Driving technical decisions and staying abreast of advancements in related technologies.
• Collaborating with the broader R&D team to develop new features and support existing customers.
• Analyzing, designing, and developing web applications with good code quality aspects.
• Performing active measures to ensure products function as intended.
• Developing and testing proof of concepts using various tools and frameworks.
• Owning work assignments end-to-end, building out capabilities and features for product needs.

Senior Software Engineer

Support Engineer

• Act as the first point of contact for external customers, receiving and documenting their requests and issues.
• Provide prompt and professional responses to customer inquiries through various channels such as phone, email, and live chat.
• Diagnose and troubleshoot customer inquiries related to Outseer products, ensuring accurate understanding of the problems, and providing appropriate solutions.
• Support internal and external licensing requests, ensuring compliance with licensing agreements and providing necessary assistance.
• Resolve most customer requests independently, demonstrating a strong understanding of our products and services.
• Identify and escalate more complex problems or issues to the appropriate internal teams, providing detailed information for efficient resolution.
• Maintain and update knowledge base entries, ensuring accurate and up-to-date information is available for both internal and external use.
• Work with multiple databases and standard web architectures to gather relevant information and provide comprehensive support to customers.
• Handle customer email communication, ensuring prompt and professional responses to customer inquiries.
• Collaborate with cross-functional teams, including product development, engineering, and sales, to ensure customer needs are met and issues are resolved in a timely manner.
• Continuously strive to improve customer support processes and contribute to enhancing overall customer experience.
• Assist with other project duties as assigned, contributing to the continuous improvement of our customer support processes.

Customer Support Engineer I

• Design and implement new features for iOS SDKs using Swift and Objective-C, ensuring modularity and reusability across banking applications.
• Develop secure data input components using advanced encryption and obfuscation methods to protect sensitive information.
• Collaborate with product management, QA, and support teams across global locations throughout the development lifecycle.
• Convert business requirements into technical specifications and deliver end-to-end solutions.
• Ensure compliance with financial regulations such as PSD2, GDPR, and App Store policies.
• Lead architectural discussions and contribute to long-term mobile strategy and SDK evolution.
• Develop proof-of-concept features using modern tools and frameworks to validate new ideas.
• Maintain code quality through unit testing, UI automation, continuous integration, and documentation.
• Monitor and improve application performance, responsiveness, and usability.
• Document SDK integration guidelines for internal and external development teams.

Senior Software Engineer – Mobile App

Application Engineer

• Drive the development and implementation of advanced security practices, policies, and frameworks
• Provide principal leadership to the application security program, helping set the strategic direction, goals, and objectives
• Develop and implement advanced application security practices
• Conduct in-depth application security assessments, including code reviews, architecture reviews, and penetration testing
• Collaborate closely with development teams, architects, and stakeholders
• Define and maintain application security policies, standards, and guidelines
• Drive the integration of security into the CI/CD pipeline and automated security testing tools and processes
• Evaluate and recommend emerging technologies, frameworks, and security tools
• Lead incident response efforts for application security incidents
• Stay current with the latest application security threats and vulnerabilities
• Serve as a subject matter expert and thought leader on application security

Principal Application Security Engineer

Account Manager

• The Account Manager is responsible for driving revenue growth, focusing on Corporate Accounts, by renewing and expanding the book of business
• Identify, qualify, and secure new opportunities while strengthening relationships with existing clients
• Develop a robust pipeline
• Execute a strategic client expansion plan
• Cultivate value-driven relationships with stakeholders at all levels within your accounts
• Consistently meet or exceed sales quotas and targets
• Manage and build strong relationships with customer accounts
• Negotiate contracts, maximize profits, and close deals
• Generate and maintain sufficient pipeline through prospecting and outreach
• Deliver solutions that meet customer needs in a timely and successful manner
• Identify and pursue business opportunities to maintain and grow pipeline
• Communicate account progress and status to stakeholders
• Prepare reports on account status and progress
• Resolve challenging customer requests or issues in a timely and effective manner
• Maintaining sales lead, opportunity, and client information in the CRM database, accurately, on an ongoing, real-time basis
• Partner with regional sales team to manage and grow business and pipeline
• Exceed weekly, monthly, and quarterly activity metrics for outbound calls, appointments set, opportunities added, and revenue/sales targets.

Sales

• Lead and manage Outseer’s Americas sales team, overseeing a group of Account Managers.
• Drive the adoption of Outseer software solutions and related services in both new and existing accounts.
• Set and achieve ambitious sales quotas, cultivating a motivated sales culture.
• Develop and execute strategic sales initiatives aligned with Outseers go-to-market goals.
• Provide strategic direction and leadership to the sales organization.
• Oversee the performance of Account Managers, with a hands-on approach when necessary.
• Set and achieve aggressive sales quotas, ensuring team motivation.
• Develop and implement effective sales strategies and account planning.
• Drive disciplined pipeline development and management.
• Foster strong relationships with key customers and prospects, understanding their needs.

VP, Sales Americas

Account Executive

• Meet or exceed monthly, quarterly, and annual sales goals.
• Drive full-cycle pipeline management—prospecting, qualifying, and closing business to grow your territory.
• Lead account management for Tier-1 Financial Institutions, with the ability to engage in-depth on topics such as banking fraud, payments, 3DS, and behavioral biometrics.
• Establish and maintain strong executive-level relationships, becoming a trusted advisor.
• Conduct compelling, consultative sales presentations that clearly demonstrate solution value and ROI.
• Navigate and negotiate complex, high-value deals; manage contracts and pricing strategy to maximize profitability.
• Develop and maintain accurate, real-time records in CRM and produce regular account status reports.
• Collaborate with Sales Engineering, Product, Security, Marketing, and Executive Leadership to build a cohesive go-to-market approach.
• Attend industry events and customer engagements to boost brand visibility and relationship depth.

Strategic Account Executive

• Drive the application security program, establishing strategic goals, objectives, and initiatives to enhance the overall security posture of our applications.
• Conduct comprehensive application security assessments, including manual penetration testing, code reviews, architecture reviews and vulnerability scanning, to identify and mitigate risks and vulnerabilities.
• Provide technical leadership and guidance to development teams, architects, and stakeholders on secure coding practices, security requirements, and the integration of security controls into the software development lifecycle.
• Develop and maintain application security policies, standards, and guidelines to ensure compliance with regulatory requirements and industry best practices.
• Collaborate with development teams to perform threat modeling, identify security design gaps, and recommend appropriate security controls and countermeasures.
• Conduct security reviews of third-party applications and vendors to assess their security posture and ensure compliance with our security standards.
• Lead incident response efforts for application security incidents, coordinating with cross-functional teams to investigate, contain, and remediate security breaches or vulnerabilities.
• Stay up to date with emerging threats, vulnerabilities, and industry trends, and provide recommendations for proactive security enhancements.
• Mentor and train junior members of the application security team, providing guidance and knowledge transfer to develop their skills and expertise.
• Evaluate and recommend security tools, technologies, and frameworks to enhance application security capabilities and automate security processes.

Application Security Engineer I

Technical Writer

• Responsible for writing and maintaining advanced technical user guides, release notes, and other product-supporting documentation
• Plan, develop, organize, structure, and write technical documentation by collaborating with engineering, product, and design teams
• Build and maintain writing standards regarding order, clarity, conciseness, style, and terminology
• Proactive in tracking and communicating documentation deliverables status and risks to the stakeholders regularly
• Research and prioritize multiple documentation tasks as requested by customer-facing teams, without affecting the timelines of ongoing project deliverables
• Collaborate with localization manager and other technical writer(s) to publish the documentation as per the documentation plan
• Propose improvements in published documentation and work with design team to improve customer experience
• Excellent communication skills with the ability to organize and document information in a clear and concise manner to a variety of audiences