Outseer

Account Executive

• We are looking for a motivated and results-oriented Account Executive to join our FraudAction Services team at Outseer.
• In this role, you will be pivotal in driving revenue by identifying, qualifying, and securing new opportunities.
• Your mission is to empower businesses to combat online fraud effectively, safeguarding them from financial and reputational risks.
• As an Account Executive, you will spearhead sales efforts for Outseer FraudAction Services, focusing on new customer acquisition.
• You will develop a robust pipeline and achieve conversion rates in line with industry standards.
• Consistently meet or exceed sales quotas and targets.
• Maintain current and accurate records of sales activity, pipeline development, and forecasts in the CRM system.
• Generate and maintain sufficient pipeline through prospecting and outreach.
• Identify potential clients through research, inbound inquiries, and strategic outbound efforts.
• Partner with marketing from time to time on digital marketing support.
• Engage decision-makers in industries impacted by fraud, presenting FraudAction Services as the ideal solution.
• Establish a trusted advisor relationship to achieve customer goals to purchase FraudAction Services.
• Exceed weekly, monthly, and quarterly activity metrics for outbound calls, appointments set, opportunities added, and revenue/sales targets.
• Develop and deliver compelling sales presentations and product demonstrations tailored to client needs.
• Gather feedback from clients and share insights to influence product development and strategy.

Account Executive – FraudAction Services

Support Engineer

• Provide second-tier technical support to customers, handling escalated issues from the frontline support team.
• Utilize a structured troubleshooting methodology that includes problem recognition, research, isolation, and resolution steps.
• Diagnose and resolve complex technical product issues, ensuring timely and accurate resolutions.
• Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to address customer issues effectively.
• Serve as a technical expert, providing guidance and mentoring to junior support engineers.
• Participate in project delivery activities, ensuring successful implementation and deployment of our products.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Actively communicate with customers throughout the support process, keeping them informed of progress and expected resolutions.
• Identify patterns or trends in customer issues and provide feedback to the product development team for continuous improvement.
• Stay up to date with the latest product features and updates, acquiring in-depth knowledge to provide accurate and effective support.
• Contribute to process improvement initiatives, optimizing support workflows, and enhancing customer experience.

Senior Customer Support Engineer

Revenue Operations

• Lead multiple cross-functional initiatives to align Outseer’s tech stack and processes across sales and marketing.
• Design and implement scalable, maintainable enterprise solutions that support global revenue teams.
• Translate complex business requirements into actionable plans and drive execution from planning through launch.
• Define and manage business requirements for new and existing processes across Sales, Marketing, Account Management, and Partnerships.
• Serve as a Salesforce administrator, including campaign configuration, data modeling, lead flow management, and lead scoring strategies.
• Own system enhancements such as custom fields, page layouts, record types, and automation.
• Build and maintain dashboard frameworks that deliver weekly reporting and actionable business insights.
• Partner with stakeholders to streamline operational workflows and align reporting with business cadence.
• Own go-to-market (GTM) enablement for system and process changes through self-service resources and live (virtual or in-person) training.
• Create clear documentation, training materials, and ROI-driven business cases to support change management.

Senior Revenue Operations Manager

Analyst

• Detect and mitigate fraudulent attacks from various types, including Phishing, Mobile Apps etc.
• Analyze and understand new fraud trends, patterns and techniques
• Perform forensics analysis and research
• Shut down fraudulent websites
• Communicate with our global network of customers to update on analysis conclusions as well as attack status

Account Executive – FraudAction Services

Senior Customer Support Engineer

Senior Revenue Operations Manager

Part-time Cyber Fraud Analyst I