Outschool

Customer Support Representative – Escalations

Outschool

contract

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $25 per hour

About the role

  • Provide high-quality product support to parents and teachers, primarily via chat and email
  • Resolve customer inquiries with empathy, clarity, and sound judgment
  • Handle more complex or sensitive support situations, escalating internally when appropriate
  • Follow established workflows while adapting to new products, tools, and policies
  • Take on additional CX-related tasks as needed to support team operations

Requirements

  • Quick learner with a passion for Outschool
  • Strong written communication skills with a customer-first mindset
  • Comfortable working independently and making decisions within defined guidelines
  • Thrives in a fast-changing environment, with a track record of adapting to new products and features
  • Nice to Have: Experience in K–12 education, Startup experience, Bachelor degree, Background in escalated support or QA of customer interactions, Technical aptitude or experience supporting software products with complex workflows.
Benefits
  • Shared Financial Success: Competitive salaries, stock options, retirement plans.
  • Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance — plus fertility/family planning coverage and access to ModernHealth coaching & therapy.
  • PTO & Family Benefits: Generous PTO and family leave policies.
  • Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area–based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are.
  • Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes.
  • Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyclaritysound judgmentstrong written communicationcustomer-first mindsetindependent decision-makingadaptabilityfast-changing environment
Certifications
Bachelor degree