Outright International

Director

• Support, help scale and execute a comprehensive individual giving strategy to deepen donor engagement, attract new donors and increase donations through email, direct mail and other pathways
• Manage relationships and outputs of external consultants, serving as primary point of contact and ensuring project deliverables and timelines are met
• Lead day-to-day management of the individual giving program, including oversight of the Senior Manager, Development Systems and the Development Assistant.
• Serve as liaison between the Development and Communications departments, collaborating with marketing leads on integrated individual giving strategies
• Collaborate with other Development team members on strategy, donor trends and data needs
• Drive email strategy and calendar coordination for all individual giving touchpoints and cultivation communications
• Conduct direct mail co-op list analysis to optimize list acquisition and performance
• Collaborate on HubSpot data management and segmentation, maintaining clean donor records and building lists and workflows that support the program
• Develop and refine donor journeys in partnership with Senior Manager, Development Systems, with attention to the full arc from acquisition through retention and upgrade
• Oversee development operations functions including gift processing, finance reconciliation, donor receipting and database integrity
• Identify and implement evolving process improvements and automation opportunities (alongside the Operations team) to reduce manual workload and scale program capacity
• Steward and grow the mid-level donor segment as a pipeline to the major gifts program
• Produce regular performance reporting on individual giving revenue, donor retention, and acquisition metrics
• Other responsibilities and tasks, as assigned

Director of Individual Giving