Outreach

Support Operations Program Manager, Data and Analytics

Outreach

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

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Salary

💰 $70,000 - $115,000 per year

About the role

  • Turn data into action. Partner closely with the BI and data engineering teams while also performing independent data exploration, extraction and analysis to identify patterns, trends, and operational opportunities.
  • Innovate and drive operational excellence. Proactively identify gaps, inefficiencies, and experience friction points across workflows, tools, and processes.
  • Drive change with clarity, rigor, and empathy. Build and implement process frameworks and change management strategies that enable the organization to scale while maintaining operational excellence.
  • Be a program owner from start to finish. Lead complex, cross-functional programs - from defining operational requirements and success criteria through launch, adoption, and ongoing measurement.
  • Champion customer and agent experience. Bring strong customer empathy and a deep understanding of support operations to everything you build.

Requirements

  • Strong analytical mindset and comfort with data‑driven decisions.
  • Hands‑on experience with analytics and reporting tools.
  • Experience working with cross‑functional technical and GTM teams.
  • Familiarity with support operations and common support systems.
  • Curiosity and enthusiasm for AI and automation.
  • Exceptional program and project management skills.
  • Customer‑first mindset and empathy for support teams.
Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data explorationdata extractiondata analysisanalytics toolsreporting toolschange managementprogram managementproject management
Soft Skills
analytical mindsetcustomer empathycuriosityenthusiasmoperational excellencecommunicationleadership