Outreach

Customer Advocacy Manager

Outreach

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $110,000 per year

About the role

  • Own daily advocacy operations including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting
  • Maintain accurate customer profiles, permissions, and engagement history within the reference management system
  • Produce and manage customer stories and reference assets including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements
  • Work directly with customers to capture and translate success stories into compelling marketing assets
  • Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success
  • Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support
  • Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness
  • Proactively identify and solve challenges in advocate recruitment, program participation, and content development to maximize advocacy outcomes

Requirements

  • 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment
  • Proven experience supporting sales reference and customer advocacy programs
  • Exceptional written, verbal, high attention to detail and strong presentation skills
  • Build strong relationships with internal and external stakeholders to align advocacy programs with business priorities and drive measurable impact
  • Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline
  • Customer-first mindset with the ability to understand customer goals, pain points, and sentiment
  • Background in B2B customer marketing, advocacy, or reference programs
  • Preferred skills: Tech savvy with experience utilizing AI and sales reference management tools to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact.
Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketingadvocacy programssales reference programscontent developmentcase studiesblog writingvideo productionwebinar managementpresentation skillsdata tracking
Soft Skills
written communicationverbal communicationattention to detailrelationship buildingstakeholder alignmentcustomer-first mindsetproblem-solvingcollaborationcreativitystrategic thinking