A sharp analytical mindset and comfort with data-driven decision-making.
Experience in product development or operations - ideally with exposure to internal tooling or support tech.
Hands-on knowledge of support platforms (such as Freshdesk, Zendesk), reporting tools (such as Tableau), CRM systems (such as Salesforce), and internal tools (such as JIRA).
Familiarity with AI technologies and a curiosity to learn more.
Exceptional project management and communication skills.
A customer-first attitude and empathy for support teams.

Benefits

● Amazing working space with a running track on its roof
● Flexible time off, 5 weeks of vacation, and 5 annual sick days
● 4% employer supplemental pension monthly contribution
● Private medical care for employee and spouse with Program Health Plus
● Life insurance at 2x annual salary
● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
● Opportunity to be part of company success via the RSU program
● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
● Employee referral bonuses to encourage the addition of great new people to the team
● Fun company and team outings because we play just as hard as we work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data-driven decision-makingproduct developmentoperationssupport platformsreporting toolsCRM systemsproject managementAI technologies

Soft Skills

analytical mindsetcommunication skillscustomer-first attitudeempathy