Outreach

Client Account Executive, Commercial

Outreach

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $120,000 - $165,000 per year

About the role

  • Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
  • Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
  • Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
  • Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s.
  • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
  • Manage and close renewals at a high rate to protect revenue retention.
  • Develop plans to mitigate churn or contraction, when surfaced.
  • Discover, nurture, and close expansion opportunities within your customers.
  • Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology.
  • Provide impeccable customer service in all interactions.
  • Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
  • Perform other duties as assigned.

Requirements

  • At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
  • Proven experience demonstrating value realization in a product, platform, or service
  • Proven experience influencing product or platform adoption and utilization at customers
  • Effective project management skills
  • Ability to influence decisions without direct authority
  • Strong financial acumen to be able to showcase metrics and potential ROI
  • Ability to manage and navigate complex renewals and expansions sales cycles
  • Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
  • Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
  • Strong negotiation skills
  • Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
  • Executive presence and strong interpersonal skills
  • Team player with a high sense of drive and initiative to keep opportunities moving forward
Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsales lifecycle managementproject managementsales methodologiesfinancial acumennegotiationdata analysisforecastingSaaS
Soft Skills
influencingrelationship buildingcommunicationinterpersonal skillsexecutive presenceteam playerinitiativecustomer servicetrust buildingadaptability