Outokumpu

General

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.
• Actively participate in broader functional technology/ marketing projects and steering groups, especially where end users are impacted by change.
• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer (and the extended commercial team) and flagging business priorities in planning sessions.

Digital Enablement Specialist

• Partner with business teams to identify process improvements and system enhancements.
• Manage day-to-day support activities through ticketing (ServiceNOW)
• Support business transformation initiatives through SAP SD solutions.
• Configure and maintain SAP SD processes including order management, pricing, billing, and shipping.
• Collaborate with cross-functional teams to deliver integrated business solutions.
• Analyze business processes and recommend SAP best practices.
• Gather and document functional business requirements.
• Serve as the SAP SD subject matter expert for business users.
• Support system testing, issue resolution, and deployment activities.
• Assist with user training and change management efforts.
• Coordinate with technical teams on enhancements and integrations.
• Identify opportunities to improve efficiency and automate processes.
• Support ongoing SAP projects and continuous improvement initiatives.
• Support SAP migration to S/4 HANA

Digital Enablement Specialist

Application Specialist – SAP Commercial