Outlook Publishing

Product Marketing

• - Delivering sharper, validated value messaging tied to customer pain points and measurable outcomes.
• - Building and maintaining a unified sales pitch framework that supports high-quality conversations and multi-threaded enterprise deals.
• - Ensuring consistent, high-quality enablement across Sales and CS to improve deal velocity, win rates, renewals, and upsell.
• - Leveraging AI tools to scale insight generation, content development, and GTM execution.

Product Marketing Manager

Customer Success Manager

• Lead the lifecycle management of assigned cargo airlines accounts and ensure timely renewals.
• Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocates.
• Review and report on usage, adoption and customer health metrics.
• Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities.
• Drive retention and growth among our cargo airline customers by understanding their business needs and helping them succeed.
• Provide ongoing training and best practices to customers.
• Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer.
• Identify and implement customer success projects or programs that interest you.

Customer Success Manager – Airlines

Sales Development Rep

• Learn and evangelize how big data plays a role in modernizing Ocean and Air freight procurement.
• Identify and qualify new business opportunities by networking with global logistics leaders in Global Fortune 500 companies.
• Research accounts for relevant news, personas and other intent signals to create personalized and value-led prospecting outreach.
• High level of focus on keeping the CRM up to date.
• Provide a seamless introduction to AE by documenting qualification meetings and creating genuine rapport potential clients.
• Help drive new opportunities into mid-funnel stage by coordinating NDA signature.
• Develop strategies with your assigned AE to conquer assigned market segment.
• Over time develop the skills you need for your next role in the company.

Product Marketing Manager

Customer Success Manager – Airlines

Sales Development Representative