Outlook Publishing

Team Lead

• Support new and existing business acquisition and expansion by partnering with commercial teams to develop and present tailored value solutions and ROI business cases that demonstrate measurable customer value, influence pipeline planning, and help reduce sales cycles through strategic insight and industry expertise.
• Process and analyze shipper freight data, integrating it into Xeneta’s market intelligence platform, and present findings to prospective customers—leveraging deep expertise in international ocean and air freight, transportation procurement, and negotiation strategies.
• Provide strategic direction for the team while monitoring and scaling day-to-day operations, including mentoring junior staff to strengthen overall team capability.
• Lead strategic value consulting initiatives by researching and designing new methodologies for value quantification in close collaboration with sales, product, and data teams.

Value Consulting Team Lead

Customer Success Manager

• Lead the lifecycle management of assigned accounts and ensure timely renewals.
• Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocates.
• Review and report on usage, adoption and customer health metrics.
• Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities.
• Drive retention and growth among our customers by understanding their business needs and helping them succeed.
• Provide ongoing training and best practices to customers.
• Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer.
• Identify and implement customer success projects or programs that interest you.