OuterSignal

Founding Team Customer Success Strategist

OuterSignal

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training
  • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
  • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
  • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data
  • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling
  • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations
  • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes
  • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team

Requirements

  • 3-6 years in agency account management, customer success, or implementation roles
  • Experience in eCommerce, DTC brands, or marketing technology strongly preferred
  • Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
  • Has worked in fast-paced, high-growth environments - startup or agency
  • Proven track record of managing multiple client accounts simultaneously
  • Consultative mindset, strong communicator and data-curious
Benefits
  • Impact: Join at the ground floor where your work directly influences company trajectory
  • Growth: Rapid company growth creates exceptional learning and advancement opportunities
  • Flexibility: Remote-first culture with autonomy over your work
  • Team: Work alongside the founding team
  • Mission: Revolutionizing the way brands understand and market to their customers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
onboardingcustomer successimplementationdata analysisROI measurement
Soft skills
consultative mindsetstrong communicatordata-curiousproblem-solving