OuterSignal

Customer Success Manager

• Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
• Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
• Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
• Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
• Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
• Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
• Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

Customer Success Associate

Sales Development Rep

• Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast
• Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays)
• Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place
• Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success
• Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call
• Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution
• Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking

Customer Success Associate

Sales Development Representative