Head of Content Design
Our Future Health UK
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £85,000 per year
Job Level
About the role
- Partner with other leaders to shape design strategy and strengthen user-centred design practice across the organisation; set content design principles, standards and patterns that enable high-quality, inclusive and coherent user experiences across digital and service journeys.
- Lead content designers working across participant journeys, researcher products and service communications, delivering accessible, user-tested and behaviourally informed content.
- Act as senior authority for product and service content where clarity, safety or risk are concerned.
- Ensure content designers are embedded in the right teams from discovery through delivery, contributing to service blueprints and end-to-end journeys.
- Build, lead and support a high performing team of Content Designers; play an active role in the design leadership group to advance Our Future Health's design maturity.
Requirements
- Experience in content design within a regulated environment.
- Expertise in plain-language communication, information architecture, structured content, and behavioural-informed content design.
- Strong understanding of accessibility (WCAG), health literacy, cognitive load, and ethical design.
- Experience leading and coaching content designers in product/service environments.
- Proven ability to partner with Product, Design, Engineering, Science, Clinical, Comms and Marketing.
- Experience crafting content design ways of working and processes in collaboration with stakeholders across an organisation.
- Familiarity with behaviour-change frameworks or qualitative/quantitative research.
- Desirable: Experience working with MHRA, SaMD/AIaMD guidance, or other regulated approval frameworks.
- Desirable: Experience in creating content for consent, risk communication, medical results or clinical pathways.
- Desirable: Experience navigating brand vs product clarity tensions at scale.
Benefits
- Salary from £85,000.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content designplain-language communicationinformation architecturestructured contentbehavioural-informed content designaccessibilityhealth literacycognitive loadethical designbehaviour-change frameworks
Soft skills
leadershipcoachingcollaborationcommunicationteam buildingstrategic thinkinguser-centred designstakeholder engagementproblem-solvingdesign maturity advancement