Oula

Product Operations

• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
• Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
• Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
• Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
• Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
• Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
• Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout
• Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
• Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
• Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

Clinical Systems, Product Operations Manager