Clinical Systems, Product Operations Manager

Oula

Clinical Systems & Product Operations Manager integrating clinical systems for growth-stage maternity care company. Spearheading EHR operations and managing product launch coordination across teams.

Posted 6/3/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
Identify where AI and automation can reduce manual administrative burden in product operations workflows
Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
Ensure data infrastructure is in place to measure the impact of every feature rollout
Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

Requirements

What you’ll need

4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company
Hands-on Athena and Epic configuration + integration experience is strongly preferred
Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license
Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow
Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's
Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
Track record of managing multiple workstreams simultaneously without dropping balls.

Benefits

Comp & perks

Comprehensive medical, dental, and vision
401(k)
generous PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR operationsEpic configurationAthena configurationFHIRHL7data exchangedashboard developmentbug prioritizationfeature rolloutclinical systems

Soft Skills

strong written communicationanalytical skillsability to manage multiple workstreamscomfort in ambiguitycollaborationproblem-solvingdocumentationtraining developmentstakeholder communicationfeedback integration