OU Education Services

Product Manager – AI, Dialer

OU Education Services

full-time

Posted on:

Location Type: Hybrid

Location: Norman • Oklahoma • United States

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Salary

💰 $85,000 - $95,000 per year

About the role

  • Oversee all aspects of the Capacity AI platform, including daily operations, support, monitoring, and the expansion of digital worker workflows.
  • Manage and support the Ring Central dialer embedded in Ring CX, ensuring seamless integration with Salesforce and optimal system performance.
  • Own and execute RingCentral campaign setup, monitoring, and reporting, with a focus on maximizing dialing strategies and improving outreach effectiveness.
  • Design, implement, and expand automated workflows utilizing digital workers, tailored to business needs and growth objectives.
  • Analyze performance metrics, identify opportunities for process enhancement, and drive ongoing improvement of dialing strategies and user experience.
  • Develop and maintain dashboards and reports to track platform usage, campaign results, and operational efficiency.
  • Perform administrative tasks in RingCentral and Salesforce, including user management, configuration updates, and system troubleshooting.

Requirements

  • 3–5 years of relevant experience working with agentic AI software, telephony, dialer technologies, Salesforce, or comparable technologies.
  • Demonstrated expertise in bot AI setup, configuration, and ongoing support, with a solid grasp of technical terminology and platform management.
  • In-depth understanding of compliance and TCPA, consent rules, calling windows, and institutional policies.
  • Cross functional collaboration – proven ability to collaborate with various stakeholders including Enrollment, Student Success, Marketing, and others.
  • Hands-on experience with dialer technology and Salesforce integration, including campaign creation and management.
  • Strong analytical abilities to interpret metrics, optimize workflows, and recommend improvements.
  • Excellent organizational and communication skills, with a proven ability to manage multiple projects and stakeholders.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
agentic AI softwarebot AI setupdialer technologiesSalesforcecampaign managementworkflow automationperformance metrics analysisdashboard developmentsystem troubleshootinguser management
Soft skills
cross functional collaborationanalytical abilitiesorganizational skillscommunication skillsproject management