Ottobock

Customer Service Coordinator – Industrials

Ottobock

full-time

Posted on:

Location Type: Office

Location: Duderstadt • Germany

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About the role

  • Support our international customers from order entry to invoicing in close coordination with Logistics and the Order Center
  • Customer contact via telephone, digital channels and in person
  • Support our global Sales and After-Sales teams to ensure maximum customer satisfaction
  • Provide first-level support for our global user base and the online shop
  • Maintain customer master data and manage customer-specific ordering platforms
  • Coordinate international inbound and outbound shipments
  • Contribute to customer-specific projects in coordination with Supply Chain Management
  • Manage dunning procedures (payment reminders) and receivables follow-up
  • Actively help shape efficient, customer-oriented service processes

Requirements

  • Completed commercial training or business-related qualification, ideally complemented by a degree or equivalent qualification
  • Several years of professional experience in Customer Service or Inside Sales
  • Very good MS Office and SAP skills (particularly SD/MM) and confident use of common CRM systems
  • Technical understanding and interest in environments such as industry, logistics and skilled trades
  • Strong process understanding and a high customer- and service-orientation
  • Excellent German and English skills; additional languages are an advantage
  • Structured, goal-oriented working style
  • Ability to work independently, flexibility and a high level of commitment
  • Strong communication and collaboration skills
Benefits
  • A dynamic, start-up-like environment with an informal, first-name culture
  • A passionate team rethinking ergonomic workspaces together
  • Responsibility from day one with plenty of scope to shape your role
  • Flexible, mobile work in an agile environment
  • Attractive salary package
  • Open company culture with regular team events
  • International collaboration with Development, Marketing, Sales, Operations and global partners
  • Individual onboarding and continuous development through our training portal
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinside salesorder entryinvoicingdunning procedurescustomer master data managementCRM systemsSAP SDSAP MMprocess understanding
Soft Skills
customer orientationservice orientationstructured working stylegoal-orientedindependenceflexibilitycommitmentcommunication skillscollaboration skills
Certifications
commercial trainingbusiness-related qualificationdegree or equivalent qualification