Payment Operations Analyst

Ottimate

contract

Posted on: 4/8/2026

Location Type: Hybrid

Location: Guadalajara • Mexico

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About the role

Troubleshoot client inquiries related to Virtual Credit Card, ACH, and Check payments facilitated via Ottimate.
Respond to payment processing queries and assist clients in connecting with their vendors.
Assist in the vendor enrollment process and address vendor questions to increase adoption of Ottimate payment services.
Contribute to payment-related workflows and suggest internal tool enhancements to improve team efficiency.
Prioritize customer support requests based on urgency and professional judgment.
Act as a feedback channel for potential product enhancements based on client input.
Serve as an escalation point for complex client inquiries, coordinating with Account Management, Product, and Engineering teams.
Build strong client relationships and identify opportunities to deliver additional value to specific accounts.

Self-motivated with excellent problem-solving skills and a strong attention to detail.
Quick learner capable of managing competing priorities in a fast-paced environment.
Exposure to SaaS offerings with a passion for supporting client relationships.
Familiarity with customer service platforms (e.g., Freshdesk, Zendesk, Jira).
Understanding of fintech platforms and payment workflows (credit card, ACH, check).
Education: Bachelor’s degree in Business, Finance, or a related field (preferred).
Experience: 1-2 years in payment processing, client services, and SaaS products.
Excellent verbal and written communication skills in English (required).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payment processingvendor enrollmentpayment workflowsfintech platformsACHcredit cardcheck paymentsSaaS

Soft Skills

problem-solvingattention to detailself-motivatedquick learnermanaging competing prioritiescustomer supportbuilding client relationshipscommunication