Otter Products

Customer Service Representative, Bilingual

Otter Products

full-time

Posted on:

Location Type: Remote

Location: Colorado • Wyoming • United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador.
  • Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
  • Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
  • Provide real-time product expertise to educate customers on technical knowledge of products and to emphasize how distinctive features benefit each consumer's lifestyle.
  • Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail.
  • Clearly and effectively communicate with manager, support staff, IT and peers as needed.
  • Abide by Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
  • Adhere to all metrics that directly correlate to department's success, while meeting all performance-based Minimum Business Expectations.
  • Embrace the power of feedback in a professional and supportive manner to manager and peers to support continued success of the organization.
  • Opportunity to support consumers through retail, sales and Customer Service duties at the Otter Shop if interested.

Requirements

  • Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required.
  • Must live/work in Colorado or Wyoming within 60 miles of headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
  • High School Diploma or equivalent preferred.
  • Strong written and verbal communication skills required.
  • Bilingual in English/Spanish required.
Benefits
  • Eligible for the Profit Sharing Program.
  • Eligible for the Customer Service Performance Based Incentive Program.
  • Robust benefits package including medical, dental, vision, basic life, voluntary life, long-term and short-term disability.
  • Employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan.
  • Accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM data entryproduct expertisewarranty assistance
Soft skills
positive attitudecommunication skillsattention to detaildependabilityfeedback acceptance
Certifications
High School Diploma or equivalent