Otis Elevator Co.

Senior Manager, New Equipment Field Ops Support

Otis Elevator Co.

full-time

Posted on:

Location Type: Remote

Location: Florida • Maryland • United States

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Job Level

Senior

About the role

  • Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products.
  • Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products.
  • Drive GeN2 installation efficiency improvements.
  • Provide after installation product support.
  • Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.)
  • Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory.
  • Work closely with CLC engineering on design changes, and product upgrade instructions.
  • Work with new product development teams to develop documentation, training, & support for new and optimized equipment.
  • Point of contact for field personnel with code questions.
  • Work with software engineers to develop and implement new features.

Requirements

  • 10+ years elevator field experience
  • 5+ years managing construction / Mod installations
  • GCS & E2 Controls experience
  • Compass experience
  • Excellent interpersonal and leadership skills
  • Must be able to communicate effectively with a wide variety of people with diverse backgrounds of all levels and disciplines
  • Excellent oral and written communication as well as presentation skills
  • Windows computer knowledge and document creation skills
  • Project management / project lead experience
  • Must be able to facilitate change
  • Must possess a valid passport.
Benefits
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
field engineeringtechnical engineering assistanceinstallation efficiency improvementsproduct supportGCS-M controllersRMH controllersdoor operatorsdrivesnew product developmentdocumentation development
Soft Skills
interpersonal skillsleadership skillseffective communicationoral communicationwritten communicationpresentation skillsproject managementfacilitation of change
Certifications
valid passport