OTIP (Ontario Teachers Insurance Plan)

Customer Service Broker – Home & Auto Insurance

OTIP (Ontario Teachers Insurance Plan)

contract

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$52,454 - CA$72,100 per year

Job Level

Junior

About the role

  • Assisting clients by providing product and service information
  • Resolving client complaints
  • Assessing risks for automobile and property policies
  • Directing or responding to telephone inquiries and written requests
  • Processing changes directly into the computer system
  • Applying proper underwriting standards
  • Clarifying client complaints and determining the cause
  • Selecting the best solution and explaining it
  • Expediting correction and following up to ensure resolution
  • Attracting potential clients
  • Preparing and drafting responses to routine correspondence
  • Maintaining and updating current rate manuals for all markets
  • Filing and documenting records of insurance transactions
  • Providing quality service while adhering to customer service standards

Requirements

  • A RIBO licence
  • A minimum of one year’s experience in personal lines automobile and property insurance
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
  • Superior time management, project management and organizational skills to manage competing priorities
  • Intermediate knowledge of Microsoft Office Suite applications
  • Bilingualism is an asset
Benefits
  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
underwriting standardsrisk assessmentinsurance transactionscustomer service standards
Soft Skills
communication skillstime managementproject managementorganizational skillsproblem-solvingclient relations
Certifications
RIBO licence