Oshkosh Corporation

Director – Digital Customer Experience

Oshkosh Corporation

full-time

Posted on:

Location Type: Office

Location: Oshkosh • Maryland • Wisconsin • United States

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Salary

💰 $136,800 - $253,200 per year

Job Level

Lead

About the role

  • Lead the technical evolution of customer touchpoints
  • Partner with cross functional leaders to develop strategy, architecture, execution of global E-Commerce, CRM, and AI-driven customer-facing experiences
  • Transform reactive service into predictive partnerships
  • Ensure seamless experience across channels
  • Influence operations of high-volume e-commerce platforms
  • Architect data pipelines
  • Guide implementation of AI agents for 24/7 technical support
  • Build ML-driven recommendation engines
  • Define digital infrastructure for Intelligent Job Sites
  • Champion mobile-first ecosystem
  • Develop hyper-personalized email marketing campaigns
  • Own technical roadmap for Single Sign-On
  • Drive evolution of CRM from a system of record to intelligence

Requirements

  • Bachelor’s degree in computer science or systems engineering
  • 10+ years of experience in digital leadership
  • 5+ years of management experience
  • B2B E-Commerce and CRM experience
  • Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling, coaching, public speaking, delegation skills
Benefits
  • Competitive total rewards package
  • People-first culture
  • Various opportunities to support team member growth and success
  • Reasonable accommodation for qualified individuals with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data pipelinesAI agentsML-driven recommendation enginesdigital infrastructureSingle Sign-Onhyper-personalized email marketinge-commerce platformsCRMcustomer touchpointspredictive partnerships
Soft Skills
communicationlisteningadaptabilityrelationship buildingnegotiationleadershipstorytellingcoachingpublic speakingdelegation
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in systems engineering