Oscilar

IT Manager

Oscilar

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
  • Implement, own and operate Oscilar’s corporate IT environment end-to-end, including endpoint management, identity and access management and SaaS administration
  • Define and execute IT strategy aligned to business goals, ensuring our corporate infrastructure scales with headcount growth, supports compliance requirements, and enables productivity across all teams
  • Replace manual IT processes with automated, self-service systems using APIs, scripting, or workflow automation tools
  • Triage and resolve any and all workplace technology problems—from access issues and hardware failures to complex integration bugs. No problem is beneath you, and no problem is too hard.
  • Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture.
  • Develop and maintain source of truth documentation for supported applications and processes for both internal employees and IT staff.
  • Ensure IT operations align with compliance frameworks (i.e. SOC2), owning controls where IT is the operator

Requirements

  • 5–7 years in IT Operations or Technical Support roles at a high-growth startup
  • Experience managing IT infrastructure in a fast-paced, high-growth SaaS or software company.
  • Solid understanding of networking, security fundamentals, identity and access management, and endpoint management — with the ability to evaluate, select, and implement the right tools for the job.
  • Experience supporting global organizations across multiple time zones
  • Strong incident management skills: triage, root-cause analysis, blameless postmortems, pattern recognition
  • Clear communicator who can explain technical issues to both engineers and non-technical stakeholders and write excellent documentation
  • Comfort with ambiguity and the ability to prioritize ruthlessly in a fast-moving environment where not everything is well-defined.
Benefits
  • Competitive salary and equity packages, including a 401k plan.
  • Remote first culture.
  • 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US)
  • Unlimited PTO policy.
  • Family-Friendly environment; Regular team events and offsites.
  • Unparalleled learning and professional development opportunities.
  • Making the internet safer by protecting online transactions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operationstechnical supportendpoint managementidentity and access managementSaaS administrationnetworkingsecurity fundamentalsautomationAPIsscripting
Soft Skills
incident managementtriageroot-cause analysisblameless postmortemspattern recognitionclear communicationdocumentationprioritizationadaptabilityproblem-solving