Senior Product Manager, Retention & Engagement
Super.com
Product Owner
OSCAR Pro
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- reporting to the Director of Product Management
- key role in shaping the development of the EMR platform while driving insight-driven improvements across the product lifecycle
- partner across teams and with users to define and deliver impactful features
- integrate customer feedback and leverage insights to inform product and business decisions
- contribute to product enablement, analytics, and operational processes
- conduct interviews and usability testing to ensure that features solve real problems
- create dashboards that measure both product outcomes and team performance
- launch and manage OSCAR Pro’s customer feedback portal
- maintain an ongoing view of competitors, industry trends, and market conditions
- define, plan, and deliver features with development teams
- lead Agile ceremonies, including sprint planning, reviews, retrospectives, and grooming sessions
Requirements
- progressive experience as a Product Owner, Product Analyst, or in a similar role, ideally within a SaaS or healthcare environment
- strong Agile experience, with proven ability to guide development teams through sprint cycles and iterative delivery
- experience with EMR systems or healthcare workflows is an asset
- familiarity with JIRA for backlog and user story management
- hands-on experience with product analytics platforms such as Pendo or similar tools
- understanding of how to validate data, uncover insights, and translate findings into actionable recommendations
- experience with SQL or data querying is considered an asset
- exceptional attention to detail and can synthesize large volumes of user behaviour data, market research, and customer feedback into clear, structured insights
- ability to design dashboards and metrics to evaluate the success of features and overall outcomes
- skilled at engaging with customers, conducting interviews, and integrating their feedback into the product development process
- excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences
- motivated by opportunities to expand beyond traditional product ownership.
Benefits
- remote-first work environment
- opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
- supportive culture that balances professional success with personal well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agileproduct analyticsSQLdata queryingdashboard designusability testingfeature deliverycustomer feedback integrationEMR systemshealthcare workflows
Soft skills
attention to detailsynthesizing datacustomer engagementcommunicationcollaborationproblem-solvinginsight-driven decision makingleadershipadaptabilitymotivation
