Senior Hardware Product Manager
Instacart
Product Management Director
Nextiva
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Lead
About the role
- Lead the strategy and execution of our Unified Customer Experience (CX) Platform.
- Collaborate closely with Engineering, Design, Sales, Marketing, and Operations to ensure platform delivers market-leading capability.
- Define, refine, and communicate a clear vision and multi-year roadmap for the Unified CX Platform.
- Own the end-to-end product lifecycle—from customer discovery and validation through launch, iteration, and scale.
- Act as the “CEO of your product,” aligning stakeholders across various departments.
- Conduct market and user research to inform ongoing product decisions.
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree a plus.
- 10+ years of SaaS product management experience with end-to-end ownership.
- Proven track record with CX, Contact Center, or Communication Platforms—e.g., Zendesk, Freshdesk, Intercom, Front, Dialpad.
- Ability to define vision, drive alignment, and lead complex cross-functional initiatives.
- Deep experience in agile product delivery, roadmap planning, and backlog prioritization.
- Demonstrated success using research and data to guide decision-making.
- Understanding of SaaS metrics, P&L impact, and trade-offs that drive growth.
- Proven ability to lead through influence in a flat organizational model with minimal hierarchy.
Benefits
- Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
- Company paid life and disability coverage
- Flexible Time Off (FTO) for salaried employees, paid holidays
- RRSP employee long-term savings plan with company match
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS product managementagile product deliveryroadmap planningbacklog prioritizationcustomer discoveryuser researchdata-driven decision makingP&L impact analysisCX platformscommunication platforms
Soft skills
leadershipstakeholder alignmentcross-functional collaborationvision definitioninfluencestrategic thinkingcommunicationorganizational skillsproblem-solvingadaptability
Certifications
Bachelor’s degreeMBAadvanced degree
