OSA Outsourcing Advantage

IT Level 2 Support Engineer – Managed Services Provider

OSA Outsourcing Advantage

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇴 Dominican Republic

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • - Ability to troubleshoot complicated technical issues.
  • - Research & Explore new technologies.
  • - Ability to work under stress & deadline pressure.
  • - Ability to communicate effectively across different individuals, departments, and external parties.
  • - Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.

Requirements

  • - Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
  • - 3+ Years of advanced IT support (MSP) experience
  • - Proficient in PowerShell / scripting.
  • - Advanced knowledge in server, firewall and networking.
  • - Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
  • - Must be a great communicator.
  • - Organized & Consistent.
  • - Team Player.
  • - Process-driven individual.
Benefits
  • - Competitive salary.
  • - Opportunity to work on diverse and exciting projects.
  • - Supportive and collaborative work environment.
  • - Weekly payments.
  • - Weekly Incentives based on performance
  • - Weekends off.
  • - Hiring Bonus
  • - Growth Opportunities
  • - Referral Bonus
  • - National holidays pay double the hourly rate
  • - **US Holidays Off when applicable**
  • - **Best work environment in Santiago**
  • - **Morning shift available.**
  • - **Back-office positions**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportPowerShellscriptingserver knowledgefirewall knowledgenetworking knowledgeCloud technologiesO365AzureExchange
Soft skills
communication skillsinterpersonal skillsorganizational skillsteam playerprocess-drivenability to work under stressdeadline managementtroubleshootingdocumentationresearch