OS National, LLC

Customer Support

• Responsible for timely and accurate support of the escrow process including, but not limited to, ordering, tracking, receiving, reviewing, and inputting data related to payoffs, taxes, assessments, HOAs, water, sewer, and other items for the purchase and refinance of real estate.
• Participates in learning and development activities to expand knowledge base.
• Review action lists and/or reports to prioritize work
• Order or source required data (HOAs, payoffs, utilities, taxes, assessments, etc.)
• Enter amounts, paid-through dates, and other required data points for each item
• Add payoff and HOA information to the prelim/title commitment as it becomes available
• Follow up with third parties for items not received by the due date and reorder expired items
• Follow up with Pre-Closer/Escrow Assistant or Escrow Officer on information sheets and missing data
• Communicate with Escrow teams on file issues and needed corrections
• Use internal systems (ResWare, Outlook, shared inboxes, spreadsheets/reports) to manage daily work
• Other related duties as assigned or requested

Escrow Support Specialist – Setup for Pre-Closing