Ortiz Property Group @ REAL Broker

Senior Customer Enablement – Training Manager

Ortiz Property Group @ REAL Broker

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $150,000 - $185,000 per year

Job Level

Senior

About the role

  • Lead high-impact customer training engagements during implementation and beyond, ensuring rapid time-to-value and sustained product adoption.
  • Design and evolve outcome-driven learning programs grounded in adult learning principles, creating engaging and effective learning experiences for both customer and internal audiences.
  • Deliver interactive live and virtual sessions, including paid training packages, workshops, webinars, and internal product education programs.
  • Translate complex product functionality into structured learning journeys tailored to different roles, use cases, and levels of expertise.
  • Partner cross-functionally with Implementation, Customer Success, Product, Product Marketing, and Revenue teams to align training with adoption, retention, and revenue goals.
  • Analyze feedback, adoption metrics, and performance data to continuously improve curriculum, scalability, and enablement effectiveness.
  • Contribute to the development of a scalable customer education strategy, building frameworks and resources that support long-term growth and internal readiness.

Requirements

  • 7+ years in customer training, customer education, enablement, implementation, or customer success
  • Experience delivering live virtual and in-person training sessions
  • Experience designing & packaging training programs that increase speed to value for customers
  • SaaS or technology platform experience preferred
  • Understanding of insurance and its unique distribution channels
  • Experience delivering paid training or professional services engagements preferred
Benefits
  • Medical - Cigna plans with 100% employer paid premiums on 2 plan options
  • Dental - 100% paid premium plan for you and your dependants
  • Vision - 100% paid premium plan for you and your dependants
  • Employee Assistance Plan
  • 401(k) retirement savings plan
  • HSA employer contributions
  • Flexible PTO
  • 12 paid holidays per year
  • 12 weeks parental leave w/generous return to work stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer trainingcustomer educationenablementimplementationcurriculum developmenttraining program designdata analysisperformance metricsadult learning principlesSaaS
Soft Skills
cross-functional collaborationcommunicationengagementadaptabilityanalytical thinkingproblem-solvingorganizational skillspresentation skillscustomer focusstrategic thinking