Orthodontic Partners

Learning and Development

• Develop & Implement Training Programs
• Design a structured onboarding program for new front desk team members.
• Create ongoing training modules focused on customer service, phone etiquette, and scheduling best practices.
• Utilize a mix of virtual training, recorded lessons, and occasional in-person coaching to ensure effective learning.
• Monitor & Improve Performance
• Analyze call and scheduling data to identify areas for improvement.
• Implement best practices for call handling and appointment booking across all locations.
• Work with practice managers to reinforce training at the office level.
• Coaching & Support
• Provide direct coaching to front desk staff based on recorded calls and performance metrics.
• Offer group training sessions and one-on-one support as needed.
• Develop scripts, FAQs, and playbooks to help front desk teams improve efficiency.
• Collaboration & Reporting
• Work closely with operations, regional managers, and call monitoring systems to track performance.
• Provide leadership with reports on call metrics, appointment scheduling efficiency, and training impact.
• Adjust training strategies based on data insights and team feedback.

Training Coordinator

Marketing

• Serve as the primary point of contact between the OP marketing team, regional leaders, and practices.
• Lead marketing onboarding for new practices, including training on key marketing playbooks.
• Own and lead structured onboarding processes for Marketing Coordinators and Practice Managers.
• Manage and execute key marketing projects such as rebrands, new associate onboarding, location closures, and SEO projects.
• Coach Marketing Coordinators to strengthen referral outreach and drive new patient growth in line with practice goals.
• Lead building and execution of practice campaign strategies to support growth.
• Regularly share performance updates with practices, identifying opportunities to improve marketing results.
• Coordinate pilots of new marketing tactics, providing reporting and documenting best practices.
• Produce or coordinate creative content such as press releases, website content, landing pages, and ads.
• Manage marketing expenses and budgets; support practices in optimizing local spend for ROI.

Training Coordinator

Regional Practice Marketing Manager