ORNL Federal Credit Union

Fraud Analyst

ORNL Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Oak Ridge • Tennessee • United States

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Job Level

Junior

About the role

  • To administer the fraud loss program, including providing educational resources, investigation of fraud activity, and the prevention and recovery of credit union losses due to fraud.
  • Develops internal processes and procedures to prevent or minimize fraud.
  • Works collaboratively with cards, ACH, and other vendors to implement rules and/or mitigation steps to prevent fraudulent authorizations/transactions/postings.
  • Educates credit union employees and members to identify and respond to potential fraud situations.
  • Researches and processes fraud debit card disputes which include credited members, declining disputes, working reversals and direct contact with members and merchants.
  • Reviews and analyzes data and activity from branches, remote services, digital, internal departments, and industry trends to determine patterns and areas of potential fraud.
  • Works with key stakeholders to implement changes in processes and procedures designed to reduce and/or eliminate fraudulent activity.
  • Provides data and retains records on credit union losses that are provided to leadership, monthly accounting reports and through the appropriate channels.
  • Works collaboratively with legal counsel and key stakeholders to actively recover funds associated with fraud losses.
  • Acts as liaison to local, state, and federal law enforcement agencies, providing needed documentation for prosecutions.
  • Acts as a representative for the Credit Union by delivering court testimonies for both defense and prosecution court cases.
  • Maintains case log and other supporting resources and documentation.
  • Performs other duties as assigned.

Requirements

  • One or more years of experience with fraud prevention is required.
  • Experience working with authorities preferred.
  • Experience working in Fraud at a financial institution is preferred.
  • a high school diploma or GED is required.
  • An Associate's degree in a business related field is preferred.
  • CFE Certification is preferred.
  • Must be detail-oriented and possess excellent organizational skills.
  • Must possess critical thinking and reasoning ability.
  • Must possess ability to work effectively under pressure and be capable of handling a variety of assignments simultaneously.
  • Must be able to communicate professionally, persuasively and effectively in verbal and written form.
  • Must be proficient with Microsoft 365, particularly in the usage of Excel.
  • Must have flexibility and willingness to work at a rapid pace in strict time frames.
  • Must possess effective planning, organizational, time-management and problem-solving skills.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud preventiondata analysisinvestigationcredit recoverydispute processingreportingcase managementpattern recognitionrisk assessmentprocess development
Soft Skills
detail-orientedorganizational skillscritical thinkingreasoning abilityeffective communicationpersuasivenesstime managementproblem-solvingability to work under pressureflexibility
Certifications
CFE Certificationhigh school diplomaGEDAssociate's degree