Orion Global Solutions

Senior Salesforce Engagement Manager

Orion Global Solutions

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Serve as the project or program point of contact and strategic advisor for key client relationships
  • Own the success of engagements by aligning client goals with solution delivery outcomes
  • Drive long-term client value and satisfaction across Salesforce initiatives
  • Collaborate with internal delivery leads to ensure solutions are on track and aligned to strategy
  • Anticipate and mitigate risks that could impact client satisfaction or account growth
  • Identify and drive expansion opportunities within existing accounts
  • Shape and guide change management and user adoption strategies
  • Represent Orion’s values and capabilities in key moments that matter—internally and externally
  • Support pre-sales strategy and scoping conversations to define meaningful business outcomes
  • Travel as needed for workshops, key milestones, and account development

Requirements

  • Client-facing experience within the Salesforce ecosystem
  • Strong project management chops—agile experience is a big plus
  • Contribute to requirements gathering sessions, translating business needs into actionable deliverables
  • Facilitate end-user training and support documentation to drive adoption and ensure project success
  • Excellent communication and facilitation skills, from the boardroom to the Zoom room
  • Confidence in managing priorities, timelines, and people under pressure
  • Experience growing client relationships and spotting new opportunities
  • Bachelor’s degree or equivalent professional experience
  • Salesforce certifications (Admin, Sales, Service, Marketing, etc.) are a strong plus
  • Eligible to work in the U.S.
Benefits
  • Competitive health coverage (medical, dental, vision)
  • Generous paid time off
  • Wellness programs and work-life flexibility
  • Community involvement + volunteer opportunities
  • Employee recognition and career development support
  • A vibrant, supportive culture where we work hard, learn constantly, and celebrate often
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagilerequirements gatheringend-user trainingdocumentation
Soft Skills
client-facing experiencecommunication skillsfacilitation skillsconfidence under pressurerelationship building
Certifications
Salesforce AdminSalesforce SalesSalesforce ServiceSalesforce Marketing