Orion Global Solutions

Director

• Lead and scale a high-performing, client-centric delivery function
• Own the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance
• Act as a player-coach, leading the team while remaining billable in a Solution Architect capacity on managed services accounts
• Define and sell offerings with executive leadership
• Help define service tiers, engagement models, and delivery standards
• Manage team utilization, capacity planning, and revenue performance
• Hire, mentor, and grow a team of Solution Architects, Admins, and BAs
• Foster a high-performance, accountable, and collaborative culture
• Implement best practices across Agile delivery and managed services operations
• Act as a hands-on Solution Architect on key or complex accounts
• Lead requirements discussions and translate business needs into solutions
• Guide design decisions (declarative vs programmatic, integrations, etc.)
• Support critical releases, escalations, and solution design reviews
• Serve as the executive sponsor for managed services clients
• Ensure high-quality, consistent delivery across multiple engagements
• Lead strategic roadmap discussions and ongoing optimization efforts
• Proactively identify opportunities for expansion and additional value
• Standardize processes for intake, prioritization, and backlog management
• Ensure effective collaboration across business, technical, and QA teams
• Oversee release management across sandboxes and production environments
• Drive continuous improvement in delivery efficiency and scalability
• Stay current on Salesforce releases and ecosystem trends
• Introduce new service offerings, accelerators, and reusable assets
• Partner with Sales and Leadership to support growth and positioning of managed services

Director of Managed Services