Director of Managed Services

Orion Global Solutions

Director of Managed Services leading and scaling client-centric delivery functions at Orion Global Solutions. Focused on team leadership, delivery quality, and client success.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead and scale a high-performing, client-centric delivery function
Own the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance
Act as a player-coach, leading the team while remaining billable in a Solution Architect capacity on managed services accounts
Define and sell offerings with executive leadership
Help define service tiers, engagement models, and delivery standards
Manage team utilization, capacity planning, and revenue performance
Hire, mentor, and grow a team of Solution Architects, Admins, and BAs
Foster a high-performance, accountable, and collaborative culture
Implement best practices across Agile delivery and managed services operations
Act as a hands-on Solution Architect on key or complex accounts
Lead requirements discussions and translate business needs into solutions
Guide design decisions (declarative vs programmatic, integrations, etc.)
Support critical releases, escalations, and solution design reviews
Serve as the executive sponsor for managed services clients
Ensure high-quality, consistent delivery across multiple engagements
Lead strategic roadmap discussions and ongoing optimization efforts
Proactively identify opportunities for expansion and additional value
Standardize processes for intake, prioritization, and backlog management
Ensure effective collaboration across business, technical, and QA teams
Oversee release management across sandboxes and production environments
Drive continuous improvement in delivery efficiency and scalability
Stay current on Salesforce releases and ecosystem trends
Introduce new service offerings, accelerators, and reusable assets
Partner with Sales and Leadership to support growth and positioning of managed services

Requirements

What you’ll need

10+ years in Salesforce roles, with experience leading teams or delivery functions
Proven experience in managed services, AMS, or multi-client delivery environments
Strong understanding of utilization, margins, and delivery operations
Hands-on experience as a Salesforce Solution Architect
Strong background in end-to-end implementations and post-go-live support
Experience with integrations and complex business processes
Deep understanding of Salesforce capabilities and best practices
Strong executive presence and stakeholder management skills
Ability to manage multiple clients while maintaining high service quality
Experience identifying growth opportunities within existing accounts
Strong understanding of Agile and SDLC methodologies
Excellent analytical, problem-solving, and communication skills

Benefits

Comp & perks

Competitive health coverage (medical, dental, vision)
Generous paid time off
Wellness programs and work-life flexibility
Community involvement + volunteer opportunities
Employee recognition and career development support
A vibrant, supportive culture where we work hard, learn constantly, and celebrate often

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSolution Architectmanaged servicesend-to-end implementationsintegrationsAgileSDLCdelivery operationscapacity planningrelease management

Soft Skills

team leadershipclient successcollaborative culturestakeholder managementanalytical skillsproblem-solving skillscommunication skillsexecutive presencementoringstrategic thinking