Orion

QA Engineer

• Quality assurance activities related to computerized systems
• Interpretation of CS regulatory requirements
• Monitoring of pharmaceutical industry regulations and ensuring proper implementation
• Contributing to the development of validation policies for computerized systems and ensuring correct system maintenance in collaboration with the CS QA team and internal stakeholders
• Participating in authority and partner inspections
• Conducting internal and external audits of computerized systems and system vendors
• Creating and developing operational practices in cooperation with stakeholders
• Act as a subject matter expert in tasks within the CS QA team's area of responsibility

QA Manager

Manager

• Serve as a pharmaceutical expert in variations related to products together with other variation experts.
• Handle marketing authorization applications (quality sections).
• Prepare annual reports.
• Answer additional questions from partners and authorities.
• Collaborate closely with experts from registration, quality assurance, India CMC team, and your own unit.

Development Manager

Marketing

• You ensure the smooth running of all administrative activities and keep budgets under control.
• You work closely with external agencies, partners and Healthcare Professionals (HCPs) – contracts and coordination are in your capable hands.
• You organize internal and external meetings and events with attention to detail.
• You manage our marketing materials and maintain our webshop.
• You coordinate inquiries from customers and the field sales team, ensuring information flows clearly, quickly and transparently.
• You contribute to exciting projects and collaborate cross-functionally with colleagues.
• You optimize our digital filing structures and ensure order and efficiency.
• You create persuasive presentations that communicate our ideas and strategies concisely.
• You take responsibility for appointment management and travel arrangements – structured and proactive.
• You monitor the market and perform competitive analysis to identify trends and opportunities early.

Marketing Assistant

Client Services Representative

• Assign to a specific territory of advisors as their dedicated client service representative
• Manage client problems from start to finish; analyze client requests, explore possible solutions or coordinates with other departments following-through until resolution while being the single point of contact for the client
• Provide financial representatives with information, updates, and changes to all facets of wealth management related to custodian and Federal regulations and requirements including taxes, technology, workflows
• Counsel their advisors regarding best practices, policies and procedures, as well as providing guidance on how to handle requests or situations encountered
• Train advisors, as needed, on processes and available systems to serve their clients
• Manage daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions
• Meet or exceed all daily and monthly business measurements
• Provide status updates to management as required
• Provide feedback to the team for continued improvements
• Maintain an atmosphere of appreciation of Advisors and Client issues
• Continually maintain an "above and beyond" service aptitude
• Daily promotion of our Service Vision and Principles
• Assist in project work as needed.

Client Service Representative

Software Engineer

• Design, develop, and implement data models, workflows, match/merge rules, and data quality validations in Semarchy xDM for product and business partner master data.
• Customize and configure the Semarchy platform to align with evolving business processes and requirements.
• Collaborate with business and technical stakeholders to gather requirements, translate them into technical specifications, and deliver robust MDM solutions.
• Integrate Semarchy MDM with source and target systems (ERP, CRM, data warehouses, etc.) using APIs, ETL/ELT tools, and Semarchy xDI.
• Develop and maintain data governance processes to ensure data quality, lineage, and compliance across master data domains.
• Support and enhance data stewardship, data quality monitoring, and issue resolution processes.
• Participate in the future development of global reference master data, finance master data and asset master data domains, including data modeling, governance, and integration.
• Stay current with industry trends and best practices in MDM, data governance, and the Semarchy platform.
• Provide technical guidance and knowledge sharing to team members and business users.

MDM Developer

Customer Support

• Provide basic technical support and assistance to customers via e-mail, phone, or chat
• Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance
• Answer incoming customer telephone calls in a courteous and professional manner
• Respond to and investigate customer inquiries, concerns and issues in a timely and courteous manner
• Provide customers with preventive maintenance and configuration recommendations
• Record and route customer requested changes in an appropriate manner
• Escalate more complex inquiries to a higher-level support team
• Answer customer inquiries and provide accurate technical and/or product-related information
• Research, troubleshoot and resolve customer complaints, technical problems and/or billing issues
• Follow up with customers consistently when necessary
• Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
• Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Salesforce
• Organize and maintain case assignments and correspondence
• Maintain working knowledge of products and/or services
• Stay up-to-date on industry terminology
• Stay current on internal company communications
• Prepare correspondence for company ticketing system as needed
• Able to use one’s time effectively and productively
• The ability to find quick and clever ways to overcome difficulties
• Ability to prioritize and manage multiple tasks
• Maintains prompt attendance and timeliness
• Respond to all employee inquiries via all company media
• Work under close supervision of the Client Service Manager(s)
• In office work dependent upon the company’s needs
• Occasional on-call weekend coverage may be required
• Mandatory overtime may be required on a monthly basis

Customer Service Representative I, 6a-2:30p or 6:30a-3p PT

Production Engineer

• Maintenance of utility systems (purified water, ethanol, compressed air, nitrogen)
• Ensuring reliability and safe operational condition of systems
• Planning maintenance activities and organizing responses to troubleshooting situations
• Reporting deviations and maintaining documentation related to utility systems
• Preparing and updating utility system documentation
• Supervising and implementing small modification projects
• Collaborating with Orion personnel and external partners
• Supporting the evolving environment of pharmaceutical manufacturing

QA Automation Engineer

• Participate in production process and equipment rebuilds, expansion projects and production efficiency projects
• Maintenance work during the automation lifecycle, projects, commissioning, validations, documentation and technical development
• Act as system administrator responsible for functionality, maintenance and validity of the system
• Manage automation design and project work: functional design, definition of HW and SW solutions, coordination of suppliers, partners and subcontractors, FAT/SAT testing and commissioning, and validation
• Participate in development and planning of production automation and implement life cycle management of production equipment from automation perspective
• Travel to sites in Espoo and Oulu as needed

Automation Engineer

Compliance

• Prepare and coordinate regulatory submissions. These include marketing authorization applications, variations and renewals.
• Write or update technical documents related to quality (p2 or Module 3)
• Ensure regulatory compliance of veterinary medicine product information.
• Be the primary contact for responding to questions from regulatory authorities and questions regarding veterinary medicines of your region internally.
• Develop regulatory expertise in the current veterinary medicines legislation, especially with regards to the countries under your responsibility.
• Collaborate with colleagues within regulatory and outside regulatory.
• Maintain regular contact with our distributors and where necessary, local partners, for the follow-up of regulatory issues.
• Develop knowledge and understanding of each part of the registration dossier and of each regulatory submission that is done.
• Ensure regulatory compliance of our products by working closely with other departments, especially the quality assurance department.
• Submit and follow up change requests after approval of variations or other regulatory activities.
• Proofread and approve product information in our QMS or artwork system.
• Make or update regulatory affairs specifications in our QMS
• Make, review and approve work instructions and procedures related to regulatory in our QMS.

Regulatory Affairs Officer

Account Manager

• Build strong relationships with existing clients within an assigned territory by understanding and owning their needs, providing personalized support, and delivering excellent customer service
• Act as the main point of contact for clients, promptly addressing their inquiries, concerns, and requests
• Work with service teams to provide feedback on client needs, help clarify issues, and provide suggestions for improving service metrics
• Identify opportunities for Orion Stack uplifts and cross-selling products and services to existing clients
• Collaborate with internal sales teams to develop tailored solutions that meet client requirements
• Proactively identify market trends, competitor activities, and industry developments
• Provide guidance and consulting to advisors on best utilizing Orion’s technology to align People, Processes, and Technology
• Determine advisor goals related to business model and growth initiatives; track goals; and facilitate meetings with internal resources to ensure accountability
• Ensure Salesforce is up-to-date with clients’ current custodians, CRM, financial planning system, trading system, or other technologies advisors utilize
• Stay up-to-date with the latest Orion products, services, and enhancements; educate clients on features and benefits, providing training and demonstrations as necessary
• Assess and manage the risk associated with client relationships; conduct due diligence and ongoing monitoring
• Gather client feedback and insights to identify areas for improvement; collaborate with internal teams to implement enhancements
• Attend industry events, conferences, and seminars to build networks and establish partnerships
• Act as a brand ambassador for Orion and maintain contacts with integration partners
• Ensure Orion’s platform integrates efficiently with other technology and help facilitate new integration partners
• Help clients navigate the Mergers and Acquisitions process related to Orion, ensuring legal documents and contracts are in place
• Maintain good client standing for references and work to obtain referrals and advisor reviews

Relationship Manager, Internal

Customer Success Manager

• Respond to all client questions and issues received by phone, email, chat or letter and act as single point of contact for assigned clients
• Analyze client requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until resolution
• Maintain, update and execute \"Client Reference Guides\" to ensure each client's needs are met
• Regularly confirm the reference guide is meeting client expectations directly with operational contacts
• Train advisors on available Orion system technology capabilities
• Counsel advisors regarding best practices, policies and procedures, as well as provide advice on how to handle situations encountered or requests
• Act as a technology consultant to ensure advisor is fully utilizing Orion technology to support their business requirements
• Ensure advisor is trained and made aware of new technology requirements, including reviewing each technology release in depth with the advisor
• Plan, coordinate, and lead home office visits of assigned clients
• Support advisor by training on best practices for maintaining and executing quarter-end processes
• Support the execution of customized business processes for the advisor
• Work with product managers and developers to complete functional specs for projects and submit those projects for development
• Keep advisor informed throughout the development process
• Test and verify technology works properly and then verify and certify it works to the client’s expectations
• Act as project manager on non-technical projects
• Work with SME & Analyst teams to support multi-team projects keeping the advisor informed throughout the process